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Home My WebLink About3.5 - NCL Service Line Warranty Program Florida Presentation 2024NLC Service Line Warranty Program Overview:Benefits to Cities & Residents WHY CHOOSE THE NLC SERVICE LINE PROGRAM, BY HOMESERVE? EXPERIENCE REPUTATION PARTNERSHIP “The National League of Cities is proud to partner with this highly reputable and reliable program. Their exemplary record of customer service and transparency is what has driven the success of this partnership over the years.” Clarence Anthony Executive Director National League of Cities Offering services for over 20 years 4.8 out of 5 stars customer satisfaction Endorsed by National League of Cities AGING INFRASTRUCTURE:A PROBLEM FOR MUNICIPALITIES & HOMEOWNERS •In Florida, infrastructure upgrades over the next 20 years are estimated at $21.9 billion for drinking water and $18.4 billion for wastewater •Lateral lines are subjected to the same elements as public lines •Failed lines waste thousands of gallons of water and present an environmental hazard •Common homeowner misconceptions: •the municipality/utility is responsible for maintenance of the water and sewer lines on their property •repairs are covered by their homeowner’s policy MANY HOMEOWNERS ARE UNPREPARED 40%4 out of 10 Americans can’t afford a $400 emergency expense (and would have to sell something, take out a loan, or use credit to cover it) 78%of homeowners surveyed believe the utility provider should educate them on repairs and preventative measures 59%of homeowners surveyed have had a home repair emergency in the past year NLC SERVICE LINE WARRANTY PROGRAM BENEFITS •Only service line program Endorsed by the National League of Cities •No cost for the Municipality/Utility to participate •Optional ongoing Revenue Stream for the Municipality/Utility •Free Public Awareness Campaign to educate homeowners on their lateral line responsibilities •Peace of Mind - with one toll-free call a reputable plumber is dispatched •All repairs performed to code by local licensed contractors •Contractors undergo rigorous vetting process to ensure quality service NLC Service Line Repairs Endorsed by | Page 6 HomeServe We provide peace of mind for homeown through partnerships with utilities and municipalities | Page 7 part of the solution | Page 7 Coverage Includes: •Educating homeowners about their service line responsibilities •Up to $8,500 coverage per repair incident •Includes coverage for thawing of frozen external water lines •No annual or lifetime limits, deductibles, service fees, forms, or paperwork •24/7/365 availability •Repairs made only by licensed, local contractors •Affordable rates and multiple payment methods External Water Line and External Sewer Line Coverage SEWER/SEPTIC LATERAL COVERAGE WATER/WELL LINE COVERAGE Homeowner repair protection for leaking, clogged or broken water/well and sewer/septic lines from the point of utility connection to the home exterior HomeServe | Page 8 part of the solution | Page 8 Coverage Includes: •$3,000 coverage per repair incident. •Repair of clogged toilets •Includes coverage for broken or leaking water, sewer, or drain lines under the slab or basement floor •No annual or lifetime limits, deductibles, service fees, forms, or paperwork •24/7/365 availability •Repairs made only by licensed, local contractors •Affordable rates and multiple payment methods In-home Plumbing Coverage IN-HOME PLUMBING AND DRAINAGE COVERAGE Homeowner repair protection for in-home water supply lines and in-home sewer lines and all drain lines connected to the main sewer stack that are broken or leaking inside the home after the point of entry HomeServe | Page 9 Revenue and other benefits to Municipality/Utility •Non-tax revenue •Municipalities utilize funds for important initiatives including: Infrastructure improvements Low-income assistance/community charities Partially offset rate increases •Saves money for residents that can be re-invested in the local economy •Reduces calls to the Municipalities •Timely repairs reduce water loss from line breaks HomeServe We provide peace of mind for homeown through partnerships with utilities and municipalities | Page 10 part of the solution Homeowner Education •Simple direct mail – indicating the program is optional •Must be approved by the municipality/utility •No Public Funds are used in marketing, distribution, or administration of the program •Consumers can enroll one of three ways: 1.Calling into our toll free number that is provided on the mailing; 2.Returning the bottom of the letter to us in the self addressed stamped envelope provided 3.Visiting our consumer website www.slwofa.com at any time 11 SOLUTIONS FOR MUNICIPALITIES & THEIR HOMEOWNERS •More than 1200 municipal and utility partnerships •Currently serving over 4 .8 million customers •Saved customers over $2 billion in repair costs over the past 3 years •Consistent customer satisfaction rating 4.8 out of 5 stars •9 of every 10 customers surveyed have recommended the program to friends, family and neighbors Current Florida Water Municipal/Utility Partners (29) •Town of Havana •City of Hallandale Beach •City of Riviera Beach •City of Lake Wales •Village of Pinecrest •City of Longwood •City of Sanford •Town of Pembroke Park •City of Mary Esther •City of Miramar •City of Pompano Beach •Town of Eatonville •City of Winter Haven •City of Valparaiso •City of Opa locka •City of Mount Dora •City of Lauderdale Lakes •City of Deerfield Beach •City of Lake Worth Beach •City of Wildwood •City of Haines City •Village of Biscayne Park •City of Miami Springs •Town of Hilliard •City of Bowling Green •City of Punta Gorda •Village of Indiantown •City of Fellsmere •City of Arcadia 12 FOR MORE INFORMATION CONTACT: January 2024 Ashley Shiwarski Sr. Director, Business Development 724-749-1097 (office) 412-874-9454 (cell) Ashley.Shiwarski@homeserveusa.com Visit www.NLC.org/serviceline or www.servline.com