Loading...
HomeMy WebLinkAboutR-2002-170 RESOLUTION NO. 2002-170 A RESOLUTION OF THE CITY OF DANIA BEACH, FLORIDA AUTHORIZING THE CITY MANAGER TO PURCHASE PROFESSIONAL SERVICES TO REDESIGN AND CONFIGURE VARIOUS COMPUTER SERVERS IN AN AMOUNT NOT TO EXCEED $11,440.00, FROM IKON OFFICE SOLUTIONS TECHNOLOGY SERVICES, INC., UNDER FLORIDA STATE CONTRACT NO. 973-578-02-1, WITHOUT COMPETITIVE BIDDING AND WITHOUT ADVERTISEMENT FOR BIDS; PROVIDING FOR CONFLICTS; FURTHER, PROVIDING FOR AN EFFECTIVE DATE. WHEREAS, the Charter of the City of Dania Beach, Part III, Article 3, Section 4, Subsection (J), authorizes the City Manager to purchase supplies, services, equipment and materials for the city government in amounts in excess of Fifteen Thousand Dollars ($15,000.00) without competitive bidding and without advertisement for bids if he is authorized to do so in advance by a resolution adopted by the City Commission and if • such purchases are made pursuant to a competitive bid obtained within the last twelve (12) months by other governmental agencies such as the Federal Government, State of Florida or a Florida county or municipality; and WHEREAS, the City Manager has determined that it is necessary to purchase professional services in an amount not to exceed $11,440.00 to redesign and configure various computer servers; and WHEREAS, the City Manager has determined that such purchases can be made at the least cost to the City by purchasing said services from IKON Office Solutions Technology Services, Inc., under Florida State Contract Bid No. 973-578-02-1, a copy of which is attached hereto and made a part hereof as Exhibit "A". 1 RESOLUTION NO. 2002-170 • NOW, THEREFORE, BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF DANIA BEACH, FLORIDA: Section 1. That the City Manager is authorized to purchase services from IKON Office Solutions Technology Services, Inc., in an amount not to exceed $11,440.00 for redesign and configuration of various computer servers. Section 2. That all resolutions or parts of resolutions in conflict with this resolution shall be repealed to the extent of such conflict. Section 3. That this resolution shall be in force and take effect immediately upon its passage and adoption. PASSED and ADOPTED this 24th day of September, 2002. Z/ )ROBRT H. CHUNN, JR. R — COMMISSIONER • ATTEST: ROLL CALL: COMMISSIONER BERTINO - YES COMMISSIONER MCELYEA - YES HARLENE J OF N ON COMMISSIONER MIKES - ABSENT CITY CLERK VICE-MAYOR FLURY - YES MAYOR CHUNN - YES APPROVED AST ORM AND CORRECTNESS: BY: "\ TH M S . ANS-BRO CITY ATTORNEY 2 RESOLUTION NO. 2002-170 AGENDA REQUEST FORM CITY OF DANIA BEACH e AGENDA ITEM NO. 1. DATE OF COMMISSION MEETING: 09/24/02 2. DESCRIPTION OF AGENDA ITEM: PURCHASE OF PROFESSIONAL SERVICES 3. COMMISSION ACTION BEING REQUESTED: Adopt Resolution or Ordinance ® Expenditure ❑ Award Bid/RFP ❑ Presentation ❑ General approval of item ❑ Continued from meeting ❑ Other(please explain) ❑ 4. SUMMARY EXPLANATION & BACKGROUND: PURCHASE OF PROFESSIONAL SERVICES TO REDESIGN AND CONFIGURE VARIOUS COMPUTER SERVERS. 5. ATTACHED EXHIBITS AND ADDITIONAL BACKUP MATERIALS (PLEASE LIST): STATEMENT OF WORK CERTIFICATION OF STATE CONTRACT RESOLUTION 6. FOR PURCHASING REQUESTS ONLY: Dept: INFORMATION SERVICES 7. Amount: $11,440.00 (NOT TO EXCEED) Fund: GENERAL: ® WATER: ❑ SEWER: ❑ STORMWATER: ❑ Account name: PROFESSIONAL SERVICES Account#: 001-13-0410-53-310 Finance Director Approval: Date: 7. REVIEWED AND APPROVED FOR ADDITION ON AGENDA: Submi4ed by: Date A m .'strativ�'Servit�es/l�isk anage I nt Date Department Director Date Man�er Date Office Solutions Technology Services STATEMENT OF WORK The City of Dania Beach (Client) Vern Johnson (Client Contact) • Network Redesign & Exchange 2000 Implementation (Title of Project) This Statement of Workroutlines the services to be provided by IKON to Client in connection with the foregoing Project. This Statement of Work is intended to specify the services to be provided during each phase of the Project and to detail the obligations of both parties. Statement of Work dated: August 20th, 2002 Statement of Work prepared by: Dev Persad Statement of Work for Network Re-design and Exchange 2000 Implementation page 2 of 10 Client: City of Dania Beach 1 . Proiect Objective The Cite of Dania Beach would like IhON to redesign their current Windows 2000 .-fictive Directory and Exchange 2000 infrastructure. Having successfully completed the Discovery Phase, Ikon has decided to submit a Statement of Work for the final completion of this project. This statement of work will outline all the steps necessary for the timely and functional completion of this project. 2. Project Deliverable(s) and Implementation Sites) Deliverable(s): IhON will provide the following-hardware/software/documentation/ deliverable(s): Hardware: N/A Software: N/A Documentation Final Project Completion Documentation. • Implementation Site(s): Implementation will occur at the following Client site(s): The City of Dania Beach IT Department Ciry Hall 100 W. Dania Beach Blvd, Dania Beach, Florida. 33004 ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 3 of 10 Client: City of Dania Beach 3. Services IhON will provide the following services: • Configure and Install 4 New Dell Servers with Windows 2000 Server • Configure Active Directory and Migrate Users from Old Domain • Install And Configure Exchange 2000 Server and migrate users into new forest • Configure Outlook Web Access • Install Systems Management Server (SKIS) and create workstation installation packages for implementing new workstations • Configure and Install SQL Server • Install and Configure Cisco Pix Firewall • Documentation and Testing Services Detail IhON will provide the following for each task listed: ® CONFIGURE AND INSTALL 4 NEW DELL SERVERS WITH WINDOWS 2000 Install and configure 4 Dell Servers • Configure Windows 2000 server CONFIGURE ACTIVE DIRECTORY AND MIGRATE USERS FROM OLD DOMAIN • Configure _fictive Directory And Create Domain Structure According To Microsoft Guidelines • Migrate Users from old Domain to New Forest • Create Group and domain wide policies and apply security INSTALL AND CONFIGURE EXCHANGE 2000 SERVER AND MIGRATE USERS INTO NEW FOREST Install and Configure Exchange 2000 Server • Migrate users and mailboxes into new server under the newly created forest Test for successful migration of'madboxes and documents ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 4 of 10 Client: City of Dania Beach CONFIGURE OUTLOOK WEB ACCESS • Configure Outlook Web Access INSTALL SYSTEMS MANAGEMENT SERVER (SMS) AND CREATE WORKSTATION INSTALLATION PACKAGES FOR IMPLEMENTING NEW WORKSTATIONS • Configure and Install SKIS • Create and test workstation installation package • Train administrators on SMS features and functions CONFIGURE AND INSTALL" SQL SERVER • Install and configure SQL Senn er 2000 INSTALL AND CONFIGURE CISCO PIX FIREWALL • Install and configure Cisco Pis Firewall • Configure Ports to allow Mail and Internet Access . DOCUMENTATION AND TESTING • A full set of Documentation will be presented at the completion of this project • Testing of all new hardware and installations will be completed ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2100 Statement of Work for Network Re-design and Exchange 2000 Implementation page 5 of 10 Client: City of Dania Beach 4. Services Time Estimate IKO �liVor s'hee p Skill Set xt Time Est Teme Task ��(Level) ;Rate �(range) '(!_iic!) .oPrrceEst 1. Configure And Install Servers 3 130 12 12 $ 1,560.00 2. Configure Active Directory Migrate Use 3 130 12 12 $ 1,560.00 3. Install & Configure Exchange Server 3 130 16 16 $ ' 2,080.00 4. Configure Outlook Web Access 3 130 4 4 $ 520.00 5. Install SMS and Workstation Upgrade 3 130 24 24 $ 3,120.00 6. Install And Configure Pix-Firewall 3 13'0 8 8 $ 1,040.00 7. Install And Configure SQL Server 3 130 4 4 $ 520.00 8. Documentation And Testing 3 130 8 8 $ 1,040.00 Total Estimated Services Hours & Price 88 $ 11,440.00 Cumulative Hardwar6-and Estimated Hardware Price $ - Estimated Software Price $ - Estimated Total Project Price $ 11,440.00 ©IKON Office Solutions Technology Services, Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 6 of 10 Client: City of Dania Beach 5. Client Responsibilities If the project is to be successful, Client must commit to the following general obligations: • Client will provide a single point of contact for project coordination with IhON. • Client sign-off of each phase and milestone will be required before commencement of another phase or milestone. • Client will provide security clearance and access to facilities, as required. This includes badges, passwords, access cards, and parking privileges. All existing network passwords will be provided to our technical resources and/or have an available resource at the time of the installation. • Client will ensure the network is in proper working order in a stable environment. • Client will have all infrastructure components (switches, hubs, routers, etc.) installed and functioning prior to workstation installation. • Client will ensure all of the existing workstations are in proper working order in a stable environment. • Client will ensure any additional cable points required are in place and functioning as per manufacturer specifications. • Client will ensure purchase orders are issued in a timely manner, to ensure that hardware and software (if required) will be obtained before the commencement of any phase. • Client understands any hardware or software not available may delay the timetable for the project. • Client will inform IKON if there is an equipment delay. • Client understands no configuration outside of the requirements for the product being installed will be performed. • Client will ensure hardware and software provided to IhON that was not purchased from IhON is free from defects and is in working order. • Client understands if hardware is defective, there may be a time delay while the equipment is replaced. • Client will provide the necessary power and access to power sources for all equipment during the install. • Client will provide UTP patch cords for all newly installed equipment. • Client will be responsible for configuration of all remote end-user's personal computers outside of the designated home locations. • Client has performed a complete and verified backup prior to the start of any phase of the project. • Client will ensure accuracy of data/ supplied to IhON. • Client understands that IhON relies on immediate clariffication and resolution regarding the integrity of data/information supplied to IhON. ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 7 of 10 Client: City of Dania Beach • Client will manage the demands of other business endeavors at the implementation site(s). • Client will provide a list of key resources for affected areas by the project to the IhON Project Manager prior to the project kick-off, including: Name,Title, and Responsibiliry, Phone & E-mail_wherever possible. • Client will provide any and all training not listed in this Statement of Work to the end users. Client may request that IhON assist with the completion of any of the above-mentioned tasks; however, the professional service hours necessary to complete such tasks have not been accounted for within this Statement of Fork. ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 8 of 10 Client: City of Dania Beach 0 6. Testing and Acceptance Criteria IKON has created the following testing and acceptance criteria to enable a successful completion of the project to the satisfaction of both IKON and Client. These criteria are used to demonstrate the successful installation and operation of the required services for Client and this project. During this project, IKON may request that you initial and date each criterion to signify acceptance. Upon successful completion of all tests, IKON will provide Client with a Project Acceptance Form. Client agrees to promptly sign the Project Acceptance Form to confirm the completion of the- project described in this Statement of Vork. If additional testing other than that listed above is required, IKON reserves the right to document and incorporate a Change Order to this Statement of IYlork. • ©IKON Office Solutions Technology Services, Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 9 of 10 Client: City of Dania Beach 7. Timetable and Estimated Project Price Timetable: "� Iowan IIIJMFAM Hardwarend software deliverables Shi date Shi date umuave project labor Variable 15`" and 30" of each month Estimated Project Price: The total price for this project shall be $11,440.00 ,with the understanding that the services portion is an estimate and may not be exceeded without customer approval and a signed authorized On-Site Change Order Form. IhON requires a customer Purchase Order to begin resource coordination. This estimate is based upon the experience of IhON and is our best effort at being as accurate as possible. There could be extenuating circumstances that could affect this estimate in either . direction, and Client will only be billed for actual work done. This estimate is valid for a period of thirty (30) days from the date it was prepared as stated in the cover page of this Statement of Vork. ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2100 Statement of Work for Network Re-design and Exchange 2000 Implementation page 10 of 10 Client: City of Dania Beach Appendix A: Project Acceptance Form 1k N Customer The City Of Dania Beach Project Active Directory & Exchange Network Re-Design Customer Contact Responsibilities Phone # Vern Johnson MIS Manager (954) 924-3636 IKON Contacts Responsibilities Phone # Dev Persad Senior Network Engineer (954) 835-9000 Abby hennedy Government Account Manager (954) 835-9000 Project Services To install and re-design the Active Directory Structure and Migrate the Exchange Server at the City Of Dania Beach to a new Forest. The Undersigned Acknowledges that IKON has satisfactorily Project Completion Signoff Performed the services referenced herein. Customer Signature Date IKON Project Manager Signature Date ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 THE-S _ O.n _ =T Suite 315 CERTIFICATION OF CONTRACT FLORIDA TITLE: Consultant Services-IT (IKON Office Solutions, Inc.) DEPARTMENT CONTRACT NO.: 973-578-02-1 OF MANAGEMENT ITN NO.: 973-578 SERVICES EFFECTIVE: See Contract Paragraph 1.03,Term, and 2.36,Effective Date SUPERSEDES: Old JEB BUSH CONTRACTOR(S): IKON Office Solutions, Inc. (A) Governor CYNTHIA A.HENDERSON ANY QUESTIONS,SUGGESTIONS, OR CONTRACT Secretary SUPPLIER PROBLEMS WHICH MAY ARISE SHALL BE BROUGHT TO THE ATTENTION OF MAUREEN LIVINGS AT(850) 488-2103,SUNCOM 278-2103,E-MAIL: 1ivingm@dms.state.fl.us MyFlorida.com A. AUTHORITY.- Upon affirmative action taken by the State of Florida Department of Management Services, a contract has been executed TM between the State of Florida and the designated contractors. B. EFFECT - This contract was entered into to provide economies in the purchase of Consultant Services-IT by all State of Florida agencies and institutions. Therefore, in compliance with Section 287.042, Florida Statutes, all purchases of these commodities shall be made under the terms, prices, and conditions of this contract and with the suppliers specified. State Purchasing 4050 Esplanade Way C. ORDERING INSTRUCTIONS -All purchase orders shall be issued Suite 350 in accordance with the attached ordering instructions. Purchaser Tallahassee, Florida 32399-0950 shall order at the prices indicated, exclusive of all Federal, State and local taxes. Telephone: All contract purchase orders shall show the State Purchasing contract 850-488-8440 number, product number, quantity, description of item, with unit prices extended and purchase order totaled. (This requirement may Fax:850-414-6122 purchase be waived when is made by a blanket purchase order.) Internet: 0 www.MyFlorida.com D. CONTRACTOR PERFORMANCE - Agencies shall report any vendor failure to perform according to the requirements of this contract on Complaint to Vendor, form PUR 7017. Should the vendor fail to correct the problem within a prescribed period of time, then form PUR 7029,Request for Assistance, is to be filed with this office. E. SPECIAL AND GENERAL CONDITIONS - Special and general conditions are enclosed for your information. Any restrictions accepted from the supplier are noted on the ordering instructions. State Purchasing has awarded the IT Consulting contracts on a non-exclusive basis to qualified vendors, but purchasing officers should seek competition between IT consulting vendors for purchases over $25,000, and in all accordance with contract paragraph 1.06, titled"Deliverables". The consulting vendor rates published in the contracts are ceiling rates, and to the extent practicable, agencies should negotiate lower rates depending on the complexity and duration of a proposed project. Where procurement is sought and only one source is available from State Term Contracts, the agency/.entity shall document this file as to the conditions and circumstances warranting this decision. F. CONTRACT APPRAISAL FORM.- State Contract.Appraisal; form PUR 7073 should be used to provide your input and recommendations for improvements in the contract to State Purchasing for receipt no later than 90 days prior to the expiration date of this contract. i I- -cal Authori ed Signature (date) 1VIIJmeb �tachments Contract for Information Technology Consulting Services THIS CONTRACT FOR SERVICES, # 973-578-02-1, by and between the State of Florida, Department of Management Services, (herein referred to`as the "Department"), 4050 Esplanade Way, Tallahassee, FL 32399, and Ikon Office Solutions (herein referred to as "Contractor"), an Ohio corporation registered registered in Florida, each referred to herein as "Party," and collectively referred to as the "Parties," WITNESSETH: WHEREAS, the Department desires to provide Eligible Users, defined hereinbelow, with information technology consulting services; WHEREAS, the Department solicited Response to an Invitation to Negotiate #973-578 to prospective providers of said services; and WHEREAS, the Contractor responded to the Invitation to Negotiate and desires to provide said consulting services; and WHEREAS, the relationship between the Department and the Contractor will be mutually beneficial unto each other; NOW THEREFORE, in consideration of these premises, terms and conditions set forth herein, the Parties execute this Contract so same becomes binding and enforceable by and through the Parties, their heirs and assigns, and agree heretofore: Section One - Scope of Work 1.01 Definitions. The Parties agree to the following: 1.) Consulting Services. Contractor's information technology consulting services shall consist of the following as contained hereto in the attached Exhibit "A", which is incorporated herein by reference. 2.) Eligible Users. State agencies pursuant to Section 287.056, Florida Statutes, political subdivisions (county, local county board of public instruction, municipal or other local public agency/authority) and State Universities, pursuant to Section 240.605, Florida Statutes, and private non-profit transportation communities pursuant to Chapter 427, Florida Statutes, as well as any other additional government entities, as may be approved in the future by the State of Florida Legislature or the Department. 1 Department Contractor 3.) Summary Sales Report. Contractor's written report due to the Department at the i end of each Calendar Quarter summarizing all of Contractor's sales to Eligible Users under this Contract. The Report form shall be provided by the Department to the Contractor upon execution of this Contract. 4.) Purchase Document. An Eligible User's document to formalize a purchase transaction with the Contractor, which shall contain statements, including but not limited to, quantity, description, price of goods and services ordered, payment, discount, dates of performance, contract number, as well as other applicable factors or suitable references pertinent to the purchase. ,The.Purchase Document may be a Purchase Order, as defined in Rule 60A- 1.001(12), Florida Administrative Code, for those certain Eligible Users described therein. The Purchase Document shall be signed by the Eligible User. In addition, the Eligible User and the Contractor shall be responsible that the Purchase Document contains the performance standards as described in Section 2.07, Performance Standards, the scope of services as described in Section 1.02, Purpose, and the total stated dollar amount as described in Section 1.04, Price, and Section 1.06, Deliverables, herein. 5.) Contract. This executed document between the Contractor and the Department, including any and all Exhibits, Addendums or Revisions thereto, including any and all Purchase Documents issued under this Contract, that constitute the binding agreement between the Parties. 6.) Calendar Quarter. The period of time commencing on January I" of the calendar year and extending every three(3) months thereafter. 1.02 Purpose. The Contractor is authorized to provide Consulting Services to any and all Eligible Users. The Contractor shall ascertain that the scope of Consulting Services be set forth in the Eligible User's Purchase Document. Any Consulting Services considered for an Eligible User that are not contained in the definition of Consulting Services as defined herein, are prohibited unless Contractor has received prior written approval from the Department and such services are set forth in an addendum hereto executed by all parties. The Parties agree that this Contract is anticipated to be in excess of Category Two, or $25,000, as defined in Chapter 287, Florida Statutes. 1.03 'Perm. The Parties agree that the "Term" of this Contract shall be for a one (1) year period commencing upon the execution of this Contract and continuing for one (1) year unless extended, terminated or renewed as provided herein. In addition, this Contract may be renewed, 2 a Department Contractor on the same terms and conditions,in accordance with Section 287.058(1)(f), Florida Statutes, for up to two (2) additional one (1) year period(s), or the length of the original Contract Term, whichever period is longer, at the option of the Department. The Department shall provide written notice to Contractor regarding the intent to renew the Contract prior to the expiration of the Contract. Renewals shall be contingent upon satisfactory performance evaluations by the Department. The Parties agree that the prices under this Contract may be re-negotiated at the time of renewal, if any. 1.04 Price. The Contractor agrees to bill Eligible Users on a monthly time and materials basis, plus expenses, provided said expenses do not include additional mark-ups. In addition, the Contractor and the Eligible User shall be responsible for determining a total stated dollar amount for the price of the Consulting Services and setting forth that total amount in the Purchase Document. The Contractor shall not exceed that total stated dollar amount under that Purchase Document. The Contractor agrees to bill the Eligible Users under the following pricing structure based on the Contractor's staff classification, with rates as set forth in the attached Exhibit "B", which is incorporated herein by reference. The Parties agree that the Contractor is prohibited from negotiating or billing in a manner that exceeds the stated rates included herein or the total stated dollar amount in the Purchase Document. The Parties agree that the Contractor and the Eligible User may also negotiate fixed- price contracts for a defined scope of work, billing the Eligible User on a progress completed basis. The Parties agree that the price charged to Eligible Users shall be subject to audit, and the Contractor shall make any and all records supporting the billed prices available for inspection, upon written request by the Department. The Parties agree that any price decrease effectuated during the Contract Term by reason of market change or volume or services shall be passed on to the Eligible User; however, price increases for any reason are prohibited. 3 4 Department Contractor 1.05 Surcharge Fee. The Parties agree, pursuant to Sec. 287.1345, Florida Statutes, to a surcharge fee of one percent (1%) on the Contractor's sales on any and all Consulting Services provided to any and all Eligible Users resulting from this Contract. The Contractor shall pay the surcharge to the Department and must include the surcharge in the prices quoted hereinabove and any other negotiable prices quoted to Eligible Users. The Contractor agrees that the surcharge shall be payable to the State of Florida and the Contract number should be noted on the Contractor's check and remitted to the following: State of Florida Department of Management Services P.O. Box 5438 Tallahassee, FL 32314-5438 The Contractor shall provide the Department with the Contractor's written Summary Sales Report and surcharge fees at.the end of each Calendar Quarter. The Parties agree that the Summary Sales Report shall be subject to audit and any and all Contractor records shall be subject to inspection by the Department upon reasonable notice provided to the Contractor. The Contractor agrees that the submittal of the Summary Sales Report is a certification by the Contractor that the report is a true, accurate and correct representation of the sales activity during that Calendar Quarter. The Parties agree that failure to comply with the surcharge fee requirements shall result in the Contractor being found in default. In addition, the Department shall have the option to immediately and unilaterally cancel the Contract as well as charge any and all re-procurement costs against the Contractor as contained in Section 2.06 herein. 1.06 Deliverables. The Contractor acknowledges that the Eligible User shall be responsible for preparing a statement or scope of work for submission to minimum of three (3) contractors who currently hold state term contracts for Information Technology Consulting Services, who are able to provide the services, (which may include the Contractor), receiving proposals, and negotiating a contract with the selected contractor. The Eligible User and the selected contractor shall include in their Purchase Document the following items: services needed with specific deliverables, projected time commitment including commencement and completion date, assigned personnel, negotiated hourly rates or negotiated project costs, resolution of any potential developed/modified software ownership/licensing issues, performance standards for the Contractor, as described in Section 2.07, herein, as well as the total stated amount of the Consulting Services, as contained in Section 1.04, herein. / /f Department Contractor 1.07 Payment. Charges for Consulting Services rendered by the Contractor shall be invoiced as the Consulting Services are performed monthly, or in accordance with a performance schedule established and agreed between the Eligible User and the Contractor. The Contractor shall submit bills for fees or other compensation for services and/or expenses in sufficient detail for a proper preaudit and postaudit thereof, pursuant to Section 287.058, Florida Statutes. The Contractor agrees to submit any and all invoices for travel, if applicable, in accordance with Section 112.061, Florida Statutes. The Parties agree that payments to the Contractor will be made in accordance with Section 215.422, Florida Statutes. 1.08 Ordering Instructions.. The Parties agree that Purchase Document shall be issued in accordance with the Ordering Instructions, attached hereto as Exhibit "C" and incorporated herein by reference. Eligible User shall order at the prices indicated, or negotiated, exclusive of all Federal, State and local taxes, consistent with Section 1.04, herein. SECTION TWO - REOUIREMENTS 2.01 Good Standing. The Contractor must maintain good standing as a Florida profit or non- profit corporation, partnership, limited liability company, or other recognized business entity authorized to transact business pursuant to the laws of this State and any other applicable law. The Contractor shall submit a certified copy of a Certificate of Status from the Secretary of State, Division of Corporations, to the Department concurrent with the execution of this Contract. In addition, the Contractor shall submit a resolution to the Department concurrent with the execution of this Contract, indicating that the person(s) executing this Contract are authorized by the shareholders or partners of the business, whichever is applicable. 2.02 Warranty of Ability to Perform. The Contractor shall warrant that there is no action, suit, proceeding, inquiry or investigation at law or equity, before or by a court, governmental agency, public Board or body, pending or threatened, to the best of the Contractor's knowledge, that would in any way prohibit, restrain or enjoin the execution or delivery of the Contractor's obligations, diminish the Contractor's obligations, or diminish the Contractor's financial ability to perform the terms of this Contract. During the term of this Contract, if any of the aforementioned events occur, the Contractor must immediately notify, in writing,the Department of same, and the Department has the discretion to consider same as sufficient cause for the termination of this Contract, pursuant to Section 2.06 herein. 0 5 Department Contractor 2.03 Indemnity. The Contractor at all times, agrees to indemnify, save free, and hold harmless the Department and its agents and employees from any and all costs, loss, damage, liability, expense, claim, demand, judgments, courts costs and attorneys' fees, that may arise from or be claimed against the Department by any person(s) for any injuries or death or damage to property, damage of whatever kind or character consequent upon or arising from the use and occupancy of the Eligible User's premises, products or services by the Contractor, or consequent upon or arising from any neglect or fault of the Contractor from any products or services provided hereunder, to comply with all laws, statutes, rules and regulations of the State of Florida and the United States of America, now or thereafter in force; and if suits or proceedings shall be brought against the Department, or its agents or employees, that the Contractor, upon request of the Department, shall defend the same and shall pay whatever judgment(s) that may be obtained against the Department, its agents and/or employees. 2.04 Dispute Resolution. Any dispute concerning performance of the Contract shall be decided by the Contract Administrator, who shall reduce the decision to writing and serve a copy on the Contractor. The decision of Contract Administrator shall be final and conclusive unless within ten (10) days from the date of receipt, the Contractor files with the Contract Administrator a petition for administrative hearing. Said petition shall be addressed to the Secretary of the Department, hereinafter referred to as "Secretary." The Secretary's decision in the event of any such petition shall be final, subject to the Contractor's right to administrative and judicial review pursuant to Chapter 120, Florida Statutes. 2.05 Liquidated Damages. The Contractor acknowledges that the Department retains the sole discretion of whether to exercise the remedy of liquidated damages for the specific default conditions mentioned herein, in addition to other legal remedies available as provided in Section 2.06, herein. In the event of a default, the Parties acknowledge and agree that the Party not at fault in the event of a default may be entitled to damages and that by their nature such damages will be difficult to ascertain at the time of the default and are impossible to ascertain at this time. The issues involved in determining the amount of damages to which the non-defaulting Party would be entitled will be multiple and complex, and will be dependent on many and variant factors, proof of which could be burdensome. Further, the Parties wish to avoid lengthy and expensive litigation upon occurrence of an event of default. Therefore, the Parties agree, in view of the circumstances and uncertainties that may be present at the time of a default, that it will be 6 Department Contractor in the best interests of both Parties and the State of Florida that the Parties agree upon a reasonable amount of liquidated damages. The Parties further stipulate that the amount of liquidated damages provided for herein is not intended to be a penalty and is purely intended to fully compensate for unknown and unascertainable damages. (a)_Regardless of whether the time for completion of Consulting Services is stipulated in hours, calendar days, working days or business days, default days shall be counted in calendar days. The Parties agree that if the Department allows Contractor to continue and to finish the Consulting Services, or any part of it, after the expiration of the time allowed, including extensions of time granted to Contractor, that.the Department's action shall in no way act as a waiver on the part of Department of the liquidated damages due under this Contract. The Parties agree that liquidated damages will be assessed on the Contractor at the rate of $100.00 per calendar day for each calendar day that Contractor fails to complete agreed upon Consulting Services after expiration of the time allowed by the requirements of the Contract for completion of any Consulting Services, subject to force majeure, as contained in Section 2.23 herein. Provider shall pay said sum to Department not as a penalty, but as liquidated damages. 2.06 Cancellation/Termination/Default. It is likely that this Contract may be cancelled during the Contract Term in order to accommodate the new E-Procurement system by the Department. In addition, this Contract may be cancelled in whole or in part by either Party, for any reason, by giving thirty (30) days written notice to the other Party. In addition and pursuant to Section 287.058(1)(c), Florida Statutes, the Department shall unilaterally cancel this Contract if the Contractor refuses to allow public access to any and all documents, papers, letters, or other material subject to the provisions of Chapter 119, Florida Statutes, and made or received by the Contractor in conjunction with the Contract. The Parties agree that failure to perform according to this Contract and the scope of work, as defined between the Contractor and Eligible User, shall be sufficient cause for the Contractor to be found in default in which event the Department shall exercise any and all available legal remedies including any and all re-procurement costs that may be charged against the Contractor. As stated in Section 2.05 herein, the Department may exercise the right of liquidated damages for specific default conditions mentioned therein. However, the Department reserves the right in addition to the imposition of liquidated damages, to cancel the Contract by giving thirty (30) days written notice to the Provider, and exercise any and all other remedies in contract and tort for default conditions. In addition, pursuant to Rule 7 --a '^-- Department Contractor 60A-1.006(3), F.A.C., any violations may also result in the Contractor's name being removed from the State Purchasing Vendor List and Eligible Users being advised to not do business with the Contractor. 2.07 Performance Standards. The Contractor must warrant that all work performed complies with customary, reasonable, and prudent standards of care in accordance with the industry and must perform Consulting Services in a professional manner. The Contractor and the Eligible User shall set forth the performance standards particular to the Consulting Services in the Purchase Document. The Contractor agrees that if the level of performance of Consulting Services is not to industry standard, that the. Department, in its sole discretion, shall consider such failure as a default and unilaterally terminate this Contract, pursuant to Section 2.06,herein. 2.08 Insurance Requirements. The Contractor must carry as a minimum $1,000,000.00 of general liability coverage, which shall include errors and omissions coverage, or the aggregate total of all Purchase Documents outstanding at any one period of time, whichever amount is greater. The Contractor shall add the Department as an additional insured on the general liability coverage. The insurance shall cover all of the Contractor's operations under this Contract and shall be effective throughout the Term of this Contract, as well as any renewals or extensions thereto. It is not the intent of this Contract to limit the types of insurance otherwise required by this Contract or that the Contractor may desire to obtain or be required to obtain by law. The Contractor must submit a Certificate of Insurance indicating coverage for general liability purposes and additional insured coverage, and shall maintain and pay for same throughout the Term of this Contract. A Certificate of Insurance indicating adequate coverage shall be submitted to the Eligible User prior to the issuance of any Purchase Document. Any and all insurance policies shall be through insurers qualified to do business in Florida. 2.09 ADA Requirements/Unauthorized Aliens. Contractor assumes the sole responsibility for compliance with all laws, rules and regulations stated in the Americans with Disabilities Act. The Contractor acknowledges and affirms that the employment of unauthorized aliens by the Contractor shall be considered a violation of Section 247A(e) of the Immigration and Nationalization Act. If the Contractor knowingly employs unauthorized aliens, such violation shall be cause for unilateral cancellation of the Contract. The Parties agree that failure to comply with this section shall be grounds for termination of this Contract in accordance with Section 8 � AIIA^,— Department Contractor 2.06 herein. By reference, Contractor affirms that it is not in violation of either law at the present time. 2.10 Non-Discrimination and Equal Opportunity. The Contractor agrees to not discriminate on the basis of race, religion, sex, creed, national origin, handicap, marital status, or veteran's status in their operation management and employment practices and with respect to availability and accessibility of products and/or product services to the public. The Contractor agrees to comply with all applicable laws of the State of Florida and of the United States of America, regarding such non-discrimination and equality of opportunity. Furthermore, in accordance with.Section 287.134, Florida Statutes, an entity or affiliate who has been placed on the discriminatory vendor list may not submit a bid on a contract to provide goods or services to a public entity and may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under contract with any public entity, and may not transact business with any public entity. By reference, the Contractor submits that he is not in violation of either law at the present time. The Parties agree that a violation of this section shall constitute sufficient grounds for termination as stated in Section 2.06, herein. • 2.11 Public Entity Crime. The Contractor certifies that during the Term of this Contract and any renewals thereof as contained in Section 1.03 herein, that the Contractor is not listed on the convicted vendor list by the Department or any convicted vendor list maintained by the Federal Government. The Contractor agrees that it may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant for the Department for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. A "person" or "affiliate" includes any natural person or any entity, including predecessor or successor entities or any entity under the control of any natural person who is active in its management and who has been convicted of a public entity crime (Section 287. 133, Florida Statutes). The Parties agree that a breach of this section shall constitute sufficient grounds for termination as contained in Section 2.06, herein. 2.12 Patents and Royalties. The Contractor, without exception, shall indemnify and save harmless the Department from liability of any nature or kind, including cost and expenses for or on account of any copyrighted, patented, or unpatented invention, process or article supplied by the Contractor. Further, if such claim is made or is pending, the Contractor may, at its option and expense, procure for the Department the right to continue use of, replace or modify the article to render it,noninfringing, or accept the return of the article and reimburse the Eligible 9 G✓�%L Department Contractor User for all costs incurred. If the Contractor uses any design device, or materials covered by letters, patent or copyright, it is mutually agreed and understood without exception that the negotiated prices shall include all royalties or costs arising from the use of such design, device, or material in any way involved in the work. 2.13 Intellectual Property. Unless otherwise expressly agreed to,any ideas, concepts, know-how, data processing techniques, data compilations, software, documentation, diagrams, schematics or blueprints developed by Contractor personnel in connection with this Contract shall be the exclusive property of the Eligible User. The Parties agree that any joint or future software development effort shall be subject to a separate agreement signed by Eligible User and the Contractor, wherein all ownership and license rights to such developed product shall be specified in detail. In the absence of such agreement, each party shall maintain sole ownership of its own protectable proprietary materials, which are developed or owned solely by the Eligible User or the Contractor, respectively. Nothing in this Agreement shall affect in any way the Department, Contractor, or third party, ownership of all right, title and interest in and to any existing contractor, or third party, system software, application software, routines, techniques, ideas or formulae which • may be utilized in whole or in part by either Party in performing services hereunder, or any modifications, enhancements or derivative works thereof, which shall remain solely the property of the Contractor. 2.14 Assignment. The Contractor may not sell, assign or transfer any of its rights, duties or obligations under this Contract without the prior written consent of the Department. However, the Department shall have the ability to assign this Contract provided it provides written notice to Contractor of its intent to do so. 2.15 Governmental Restrictions. In the event any governmental restrictions may be imposed that would necessitate alteration of the material, quality, workmanship or performance of the products and/or product services offered in this response prior to their delivery, it shall be the responsibility of the Contractor to immediately notify the Department in writing, indicating the specific regulation that requires the alteration. The Department reserves the right and the complete discretion to accept any such alteration or to cancel the Contract at no further expense to the Department, pursuant to Section 2.06 herein. 2.16 Legal Requirements. If any dispute arises out of this Contract, the venue of any such legal recourse will be Leon County, Florida. The Parties agree that any and all applicable 10 04 , `/ , Department Contractor • provisions of Federal, State, County and local laws and all ordinances, rules and regulations shall govern this Contract. The Parties agree that should a dispute arise regarding the subject matter herein which results in litigation, the prevailing party shall be awarded reasonable attorneys' fees and costs for such litigation and any and all appeals. 2.17 Notice. All notices under this Contract to be served upon the Department shall be served by certified mail, return receipt requested, by reputable air courier service, or delivered personally to each of the following: Department of Management Services Division Director Division of State Purchasing 4050 Esplanade Way Tallahassee, FL 32399-0950 Department of Management Services Office of the Secretary 4050 Esplanade Way Tallahassee, FL 32399 Department of Management Services • Office of the General Counsel 4050 Esplanade Way Tallahassee, FL 32399 All notices under this Contract to be served upon the Contractor shall be served by certified mail, return receipt requested, by reputable air courier service, or delivered personally to: Mr. Billy Merchant Ikon Office Solutions 2524 Cathay Ct. Tallahassee, FL 32399 The Parties agree that any change in the above-referenced address or name of the contact person shall be submitted in a timely manner to the other Party. 2.18 Worker's Compensation Insurance Requirements. The Contractor shall take out and maintain throughout the Term of this Contract, Worker's Compensation Insurance for all of its employees connected with the work of this project and, in case any work is sublet, the Contractor shall require the subcontractor similarly to provide Worker's Compensation Insurance for all of the latter's employees unless such employees are covered by the protection afforded by the 11 Department Contractor Contractor. Such insurance shall comply fully with the Florida Worker's Compensation law. In case any class of employees engaged in hazardous work under this Contract at the site of the project is not protected under the Workmen's Compensation statute,,the Contractor shall provide, and cause each sub-contractor to provide, adequate insurance, satisfactory to the Eligible User, for the protection of its employees not otherwise protected. The Contractor must submit a Certificate of Insurance indicating worker's compensation insurance coverage, to the Eligible User at the time the Purchase Document is drawn. 2.19 Lobbying. Pursuant to 216.347, F.S., the Contractor may not expend any state funds for the purpose of lobbying the Legislature, the judicial branch, or a state agency. 2.20 Internet Home Page. This Contract is a public document. The Department is using the Florida Communities Network (FCN) on the Internet World Wide Web (WWW) to distribute State Term Contracts and product information to Eligible Users and other interested entities. While not required at this time, each Contractor is encouraged to develop and maintain a home page on the Internet WWW. The home page must be compatible with the most recent version of browser software being used by the State of Florida, State Technology Office. As of the writing • of this Contract, Netscape Navigator 4.0 is the browser standard. The Department intends to upgrade to new .browser versions, as they become available and fully tested, at its discretion. The Universal Resource Locator (URL) for the home page must be listed in the space provided on the Ordering Instructions page of the Contract. 2.21 Confidential Information. Each Party may have access to confidential information made available by the other. The Parties agree that each party shall protect such confidential information in the same manner as it protects its own confidential information of like kind. Disclosure of any confidential information received by the State of Florida will be governed by the provisions of the Florida Public Records Act, Chapter 119, Florida Statutes. 2.22 Independent Contractor. In connection with this Contract, each Party is considered an independent contractor and as such will not have any authority to bind or commit the other. Nothing herein shall be deemed or construed to create a joint venture, partnership or agency relationship between the Parties for any purpose. 2.23 Force Majeure. Neither party shall be liable for any delays or failures in performance due to circumstances beyond its control, provided said Party experiencing the force majeure 12 Department Contractor • condition provides immediate written notification to the other Party and takes all reasonable efforts to cure said condition. 2.24 Advertising. No Contractor advertising or publicity, including, but not limited to press releases and references, is allowed unless the Contractor receives prior written permission from the Department. The Contractor shall not use the Department's name, or the State of Florida, or any other identifying marks or property for any advertising or publicity purposes unless the Contractor receives prior written approval from the Department. 2.25 Key Personnel Assignment. The Contractor agrees that in the event it becomes necessary for the Contractor to change key personnel while performing the services hereunder, substitution of said personnel shall take place upon the Eligible User's prior written consent. Failure to notify the Eligible User prior to the change of key personnel or a substantial change in key personnel as determined by the Eligible User may be sufficient cause for default of this Contract pursuant to Section 2.06, herein. 2.26 Severability Clause. The Parties agree that if any term of condition herein is deemed void or unenforceable by a court of competent jurisdiction, the other provisions are severable to that • void provision and shall remain in full force and effect. 2.27 Appropriations. The Parties agree that the Eligible User's performance and obligation to pay under this contract is contingent upon an annual appropriation by the Legislature. In the event the appropriation is not made, the Contractor shall not be entitled to file a claims bill. 2.28 Conflict of Interest. The Contractor agrees to disclose the name of any officer, director, or agent who is also an employee of the State of Florida, or any of its agencies. In addition, the Contractor also agrees to supply the name of any State employee who owns, directly or indirectly, an interest of five percent (5%)or more in Contractor. 2.29 Addition/Deletion. The Parties agree that the Department reserves the right to add or to delete any products and/or product services from this Contract when deemed to be in the State's best interest. 2.30 Waiver. The delay or failure by the Department to exercise or enforce any of its rights under this Contract shall not constitute or be deemed a waiver of that Party's right thereafter to enforce those rights, nor shall any single or partial exercise of any such right preclude any other or further exercise thereof or the exercise of any other right. • 13 Department Contractor 2.31 Interpretation. The Parties agree to the following rules regarding the interpretation of this Contract: i.) the Florida Statutes, the Florida Administrative Code and other Florida law shall govern any inconsistencies in this Contract, ii.) headings and captions are for convenience only and are not to be used in the interpretation of this Contract, iii.) all references to Sections and Exhibits are to Sections and Exhibits contained in this Contract, iv.) the provisions of the Exhibits are incorporated in this Contract, and in the event of a conflict, the terms and conditions of the Contract govern over any terms and conditions set forth in the Exhibits., 2.32 Contract Administrator. The Department shall name a Contract Administrator during the Term of this Contract whose responsibility shall be to maintain this Contract. The Contractor shall provide written notice of any contract changes to the Contract Administrator. The Contract Administrator is currently Ms. Maureen Livings and the contact information is contained in the Section 2.17,entitled Notice, herein. 2.33 Drug Free Workplace Program. The Contractor agrees to implement a drug free workplace program as defined in 287.087, Florida Statutes, throughout the Term as defined in Section 1.03, herein. 2.34 Waiver of Jury Trial. The Contractor agrees that in the event litigation ensues regarding this Contract, that the Contractor waives its right to a jury trial. 2.35 Performance Bond. The Contractor agrees to provide the Eligible User with a performance bond in the total amount of the Purchase Order guaranteeing that the Contractor will perform all Consulting Services according to this Contract, within the time stipulated and agreed pricing, if the Purchase Order meets or exceeds Category Five, or$250,000. In addition, Contactor agrees to provide the Eligible User a performance bond, regardless of the category amount, in the total amount of the Purchase Order if any item, portion or part of the scope of work contained in the Purchase Order includes modifying, maintaining, or fixing any data file systems (i.e. flat file, indexed file, or database structure) or source code programs pertaining or relating to State of Florida owned systems software and/or applications software. Notwithstanding the above, the Parties agree that if the Contractor performs such services on a time and materials basis rather than a fixed deliverable basis, the Parties may exempt the Contractor from the performance bond requirement with the written consent of the State of Florida's Chief Information Officer of the State Technology Office or his or her duly authorized designee, as defined in Section 282.12, Florida Statutes. The Contractor shall provide the t 14 W Lla��— Department Contractor performance bond to the Eligible User and a copy to the Department before any Consulting Services commerce, Said bond shall be issued from a reliable surety company, licensed to do business in the State of Florida and approved by the Federal Department of Treasury. The Eligible User and the Contractor shall not issue numerous Purchase Orders to evade the intent of this section. 2.36 Effective Date. The effective date of this Contract shall be the date last ascribed hereinbelow. 2.37 Entire Agreement. This Contract contains all the terms and conditions agreed upon by the parties. No oral agreements or representations shall be valid or binding upon the Department, an Eligible User or the Contractor unless expressly contained herein or by a written amendment to this Contract, which is not in conflict with the terms and conditions of this contract. IN WITNESS WHEREOF, the Parties hereto have caused this Contract to be executed, on the dates shown below their respective names. "DEPART 9 "CONTRAC OR" Signature Signature Print name: ROBc2T 140-sA'q Print name: Title: Title: Crc MGM• o F %cc�f sc`2�, L�=s Date: Date: 1 Approved as to form and legality by the Department General Counsel's Office rint name: Date: lo. -01 . 15 Department Contractor Exhibit "A" - Description of Services • • 16 Department Contractor Corporate Profile IKON Office Solutions IKON Office Solutions is one of the world's leading office technology providers dedicated to helping companies compete better by offering copier and printing systems, integrated computer networking, hardware and software product interfaces and technology training, as well as mailroom and copy center management and overflow duplicating. IKON also handles special legal processing services, electronic imaging and file conversion. IKON uses its financial leasing arm and the latest technology like Microsoft, Novell, IBM, Lotus, Compaq, Citrix, Hewlett- Packard, Sharp, Canon, Ocd and Ricoh to deliver total office technology solutions. With more than 40,000 employees, IKON has over 1,100 local operations in the United States, Canada, Mexico, the United Kingdom, Germany, France and Denmark. Parent Company Profile Company Name: IKON Office Solutions, Inc. (IKON) Founded: In 1983 as Alco Office Products, an operating group of Alco Standard Corporation. Renamed IKON Office Solutions, Inc., in February 1996. Web Site Addresses: http://www.ikon.com Headquarters: Valley Forge, PA Fiscal 2000 Revenues: $5.1 billion Locations: 1,100 worldwide Employees: 40,000 worldwide IKON Technology Services : In 1996, IKON Office Solutions began building an elite class of local system integrators through acquisition throughout the United States to form the IKON Technology Services team. This team has defined programs that have helped set the standards of the industry. As of January 1997, IKON acquired and assimilated systems integration companies with an aggregated revenue base of more than $500 million and has the strongest presence in the Southeastern United States. IKON acquired The Waldec Group in January 1997 which has been renamed IKON Technology Services, with local management over offices in Tampa, Ft. Lauderdale, Tallahassee, Orlando, Jacksonville and Pittsburgh, PA. IKON TS' fiscal revenues for 2000 were an estimated $500 million , making IKON TS one of the largest network integrators in the US 0 17 PAA �j Department Contractor Local Company Profile Company Name: IKON Technology Services (IKON TS) Founded: In 1988 as The Waldec Group. Acquired by IKON Office Solutions on January 5, 1997. Renamed IKON Technology Services on January 2, 1998. Web Site Addresses: http://www.ikontsfl.com/gov Headquarters: Tampa, FL Fiscal 2000 Revenues: $500 million Federal ID#: 23-0334400 Locations: Tampa, Orlando, Jacksonville, Tallahassee, Ft. Lauderdale Employees: 300 employees Contact: Billy Merchant IKON Technology Services 2524 Cathay Ct. Tallahassee, FL 32308 Phone: 850-297-2522 ext 208 Fax: 850-297-2521 Email: bmerchant@ikon.com i18 � Department Contractor IKON Client References Mr. Charles Bunker State of Florida, State Board of Administration 1801 Hermitage Blvd. Tallahassee, FL 32399 Tel 850-413-1102 IKON Technology Services developed a Microsoft SMS environment and application to monitor the departments Network environment. Mr. Bob Dillenschneider State of Florida Agency for Health Care Administration Ft. Knox Building Tallahassee, FL 32399 Tel 850-922-3657 IKON has implemented a State-wide multi-node Microsoft SMS environment for monitoring and managing the Departments Microsoft based desktop platforms Mr. Keith Belcher State of Florida Department of Health 2020 Capital Circle SE Rm 2415, Alexander Bldg Tallahassee, FL 32399-1701. Tel: 850-414-7974 IKON has engaged in numerous central office and district office consulting services engagements ranging from Windows 95 upgrades to Windows NT installations. Mr. Ken Tomkinson State of Florida Department of Children & Families SACWIS Program 2003 Apalachee Parkway Tallahassee, FL 32399 Tel: 850-414-2464 IKON has provided over 6 million dollars worth of products and services over the past 2 years, assisting the agency in the roll-out of a federally funded program called SACWIS. During this roll out IKON has provided System installation,Novell Network operating system installation, data cabling, network device installation, and training services. 19 99 Department Contractor Broward County OIT John Rabideau (954) 357-8579 540 S.E. 3rd Ave. Ft. Lauderdale, FL 33301 IKON has provided expert technical staff augmentation in the practice area's of Project Management,Novell Networking, CITRIX Implementation, Security Assessments etc. City of Miami Beach Eloy Bauleth/ Kay Randall (305) 673-7000 ext. 5899 11,00 Washington Avenue Miami Beach, FL 33139 IKON has conducted the IKON IMF Pre-Design/Discovery, Planned the cities technology master plan, and implemented a city wide technology refresh from, LAN to WAN City of Ft. Lauderdale Jay Stacy (954) 828-5920 100 Andrews Ave Ft. Lauderdale, FL 33301 IKON has provided expert technical staff augmentation and Cisco engineering Broward County Libraries Hal Donovan (954) 357-7389 100 S. Andrews Avenue Ft. Lauderdale, FL 33301 IKON has migrated the entire library system to the latest Novell released platform. IKON has also designed and implemented the Libraries Cisco infrastructure. Miami Dade Aviation Authority Michelle Thames (305) 876-0403 Concourse C, 3rd Floor Miami, FL 33159 IKON has supported the Aviations IT department with high level technology consulting in the practice area's of Novell, Microsoft, and CITRIX. 20 Department Contractor Portfolio of IKON TS Services IKON TS focuses on being a provider of full service systems integration. IKON TS is committed to implementing open systems and distributed computing technology to build comprehensive, turnkey, enterprise-wide business solutions that address your unique business problems. How do we help you work to win? We leverage the collective synergy and skills of each of our service areas to develop the well-rounded solutions you require. These skills include comprehensive experience in the following areas: • Advance Integration Services • Education • Internet/Intranet/Extranet • Technical Expert Outsourcing • Hardware Repair and Maintenance • Application Development and Design • Product Procurement • Cabling • Leasing Industry Expertise IKON TS has assisted clients in a variety of horizontal and vertical industries. Over the last decade of building technology-based, business-oriented solutions, IKON TS has developed expertise in the following industries: • Managed Healthcare • Aviation • Manufacturing • Legal • Financial Services • State Government and Education Advanced Networking Services Advanced Networking Services' primary focus is on designing, evaluating, integrating, and maintaining distributed LANs and WANs and project management. Our engineers are experienced with the industryes leading operating systems and a variety of industry-standard protocols such as TCP/IP, Ethernet and Token Ring. The AIS Division has hundreds of resident certified network engineers and technicians experienced in supporting the most complex and disparate networking architectures including those that include office automation. Further, the AIS staff is experienced with application integration projects involving Computer Telephony Integration services and multimedia. 21 Department Contractor AIS also provides the following: Network Architecture Review& Evaluation F • Disaster Recovery Planning • On-Site Network Management do • Remote Network Management to the desktop • Project Management • Consulting i11 Technical Design Review Our familiarity with a wide-range of the most up-to- date technologies enables us to evaluate and choose systems that best meet your needs. IKON engineers are highly trained.on the following technologies: • Microsoft family of Operating Systems including DOS, Windows 3.1, Windows 98, Windows NT, and Windows 2000 and the related BackOffice suite of products, including Exchange 2000. • NOVELL PRODUCTS INCLUDING NETWARE, GROUPWISE, ZENWORKS • Novell Operating.Systems to include all versions of:NetWare,.Groupwise,,and Zenworks. • Networking Connectivity Hardware like Bridges, Routers, Gateways, CSU/DSUs, Multiplexers, PBXs from industry leading manufactures such as Cisco and Bay Networks. • Data& Telecommunications Services like Tl, F/T1, 56 kbps DDS, Frame Relay, ATM, ISDN, SMDS • Internet& Messaging Services to include Internet access, Web Site design services implementing security, HTML and JAVA programming, remote database access x.400 electronic mail standards • Network Maintenance Software • Network General's Industry Standard "Sniffer"Network Analyzers LAN & WAN Technology: IKON has the expertise to handle the technical complexities of your data communications. With a nationally-installed base of over 1500 networks, IKON knows network technology. By analyzing your current workflow and future processing needs, we can recommend the right networking components for your organization's particular environment. Functional capacities, as well as cost-effective measures, are incorporated into our network solutions. IKON will guide your efforts to establish a sound local area network (LAN) environment. From selecting the desired network application programs and picking a network operating system to choosing LAN hardware tailored for your demands, we can add value to your goals. For communication networks that encompass a relatively broad geographic area, we can design and implement a complete wide area network (WAN) communication system. Such a system can incorporate not only data, but voice and video capabilities as well. The key to successful inter- networking is transparent operation. We are experts at providing this level of integration. 22 Department Contractor . Project Management Methodology At IKON TS, we consider project management a key component to the success of our business. The application of project management principles has consistently demonstrated its importance in meeting and exceeding customer's expectations by delivering products and services on time, within cost targets, and meeting performance criteria. Our successful track record in systems integration and office automation projects has been achieved through the development and executing of effective project management methodologies. We have leveraged the knowledge and expertise from other IKON branches to develop a comprehensive set of project management methodologies that are partly based on Microsoft's Framework methodology. They also contain many elements and processes from the Project Management Institute (PMI), the leading non-profit professional association in the area of project management.,From these and many other sources .we have been able to develop a.set of methodologies which are robust enough to help manage the most demanding integration and automation projects, yet remain flexible enough to meet our customer's changing needs and requirements. IKON TS has adopted guidelines and processes to follow during. the:different stages of an implementation or automation project. These ensure consistency, communication, progress reporting to the customer, and early identification of issues that may impact the timeline and cost of a project. The use of these guidelines will vary depending on the scope and requirements of each customer. Some areas covered by our guidelines are: • Project Planning • Change Management • Project tracking • Status reporting/Meetings • Issue Management • Project Organization • Project Startup • Risk Management Project management is an important part of our formula for success. Our project mangers have a strong combination of business and technical skills, which is critical in the management of technology projects. Our commitments to project management are a reflection of our desire to consistently deliver superior products and services, maximizing the utilization of our resources while meeting and exceeding our customer's expectations. Project management is a"win-win" proposition for both our customers and ourselves, and we are proud to make this an integral part of our business. Help-desk Software Frontline Support Help-desk Software Front Line support provides end users with immediate software support by phone for the most popular PC applications available today. With this service, State Agencies are able to enhance end-user support and productivity, without incurring additional infrastructure expense. It allows agencies to strengthen their dedicated help desk support team by relying on • this service as a frontline help-desk alternative. 23 Department Contractor This service includes • Incident based support (available in 500 hour incident packs) • Easy to use Pre-paid support with 24 hour/day 800 number tellephone support • Support for over 70 desktop software applications • Secure management of service entitlement through personal Identification Number(PIN) Security Certifications IKON maintains a full staff of certified engineers to provide the appropriate level of engineering support for your project. In addition, our dedicated field support professionals are assigned to accounts to maintain continuity and provide the best service possible. IKON TS staff qualifications include: Microsoft.Certifications • Microsoft Certified Professionals jMicrosoft " • Microsoft Certified Systems Engineers . • Microsoft Certified Trainer • Microsoft NT SQL Certifications Partner-----. .w•._-_-, Novell Certifications • Certified Novell Engineer • Certified Novell Administrator � � • Novell Master Certified NetWare Engineers • Certified Novell Instructor HP Certifications • HP 9000 Certified Sales Professionals ' !Channe!1 • -• HP 9000 Certified Engineers• HP Openviewner Cisco Certifications • Cisco Certified Internetworking Engineer • Cisco Certified Design Consultant Citirix Certifications Cisco SYSTEMS Citrix Certified Engineers NEWS. Internet/Intranet/Extranet,WAN, Firewall, and Router Configuration Services One of the biggest influences on today's business is the Internet. More and more businesses rely on it for improving customer awareness, streamlining their business process, and improving the bottom line. At IKON TS Internet Services, we make it our business to capitalize on the 24 Department Contractor • opportunities of Internet technologies and make them work for your company. Most importantly, we focus on helping you achieve your business goals. IKON TS Internet Services has established strategic partnerships with key participants in the Internet industry. The result: a team of solution providers with a broad range of expertise. The benefit: you receive a solution that makes sense for your company — one that addresses all of your issues, one that uniquely fits your needs. IKON TS can offer you: • Security Solutions: Firewall Design& Implementation, Security Audit Services • Web Page Design, Development& Hosting • Web Application Development • Email Solutions • Router Configuration • WAN Configuration Methodology to Develop Solutions To create your Internet strategy, we thoroughly examine your business processes to determine what you're doing right and identify new opportunities that.could be advantageous to.your company. But we never lose sight of the fact that your business must drive the technology and solutions. Our comprehensive analysis includes: • Statement of work • Project timetable • Expected deliverables • Cost estimate Technical Expert Outsourcing IKON TS can provide you with all of the benefits of a full-time, highly skilled employee when you need one or more. You can outsource our highly qualified technical experts on a temporary basis or project basis for your IT needs. Whether you have a vacationing employee, you are rolling out new systems, or have help desk needs, IKON TS provides you with flexibility and superior services. You also have the depth and breadth of the experience of all our engineers as an additional support system of information. Here are just a few areas in which your company can utilize IKON TS's Technical Experts: • Help Desk& Desktop Management • Network Management • Project Management Hardware Support IKON TS is an A+ Authorized Service Center supporting all major hardware vendors including IBM, HP and Compaq. IKON TS hardware technicians are fully trained and certified with extensive hardware experience. Our hardware support service provides our customers with a full range of options for supporting Stand-alone PC technology: 25 Department Contractor • Desktop Configuration& Installation • Moves, Adds, Changes Asset Management Basic Networking IKON TS is an A+ Authorized Service Center supporting all major hardware vendors including IBM, HP and Compaq. IKON TS hardware technicians are fully trained and certified with extensive hardware experience. Added to this hardware support, IKON offers MCP and CNA certified technicians to provide more advanced PC support to include basic networking tasks such as: • Break-fix trouble shooting • Desktop and Network Desktop Connectivity • Network based Moves adds and Changes • PC Software Installation • Server Hardware Installation Applications Development and Design IKON TS offers.applications development and design-specializes in building multi-user, high transaction, client/server software' solutions. IKON TS develops and implements customer software solutions, based on the business needs of our clients, across a wide range of industries. The professional development staff includes application developers, business analysts, project managers, quality assurance and user education specialists, and dedicated technologists in specific areas such as, GroupWare and workflow. Our staff is experienced in using the_latest . client/server tools such as: • Lotus Notes • Microsoft Access • Visual Basic • C & C++ Programming Languages • PowerBuilder • MS Windows Software Development Kit • Sybase • MS Back Office (SMS, Exchange, SQL, etc.) With these tools, our skilled programmers and technologists develop technology-enabled, enterprise-wide applications designed to automate business processes and solve complex business problems. Our application development projects begin with a comprehensive analysis of business processes. The deliverable from this effort typically include a scope of work, a project timetable, deliverable schedules, a cost estimate and a detailed design document. The solutions created by this team are based upon technologies including relational databases, object-oriented and middleware. Our GroupWare team is highly focused on the Lotus Notes products, and is equally proficient in the systems administration and applications development arenas. We can assist in the design, installation and support of your Lotus Notes Network as well as consulting, design, development, 26 M ' Department Contractor deployment. and training of any customized Lotus Notes Database Application. Our experience covers a range of business goals from tracking prospect leads to re-engineering employee performance reviews. Applications Development Methodology The foundation of this infrastructure is a project execution methodology for the development of applications. The methodology addresses structures project execution including scope, specification, proof of concept, prototyping, development, deployment and implementation. The methodology itself is not rigid. Rather, it is a set of guidelines, techniques and methods-that we have evolved to execute projects. The approach is designed to allow us to utilize those components that make sense for each project. The methodology is designed to scale down for smaller projects. It is also designed•to allow blending with a client's pre-existing methodology where necessary. The use of this methodology shapes the overall process for conducting business analysis and developing components of a project. This methodology defines the roles, principles and activities that IKONTS Application Development experts rely on to deliver successful projects. Terms and Conditions: Covered services include hardware support, cabling, network support, and network consulting. Services and travel time are charged against contract at 1hr increments, phone support at %: hr. increments. Minimum charges may apply as follows unless otherwise stated: Travel time is charged one-way for locations outside of 25 miles of Ikon office doing the work. Standard Response Time is "Best Effort", under normal circumstances, within 8 business hours. Emergency (4hr.) response during normal working hours and scheduled work outside normal business hours as available. Price list is configured by type of service, time of support and amount of purchase order.. 27 Department Contractor Exhibit"B"—Labor Categories/Rates Schedule 28 DeP artment Contractor Information Technology Consulting Services Pricing Hardware Services including Outsourcing for this service PO Amount 0 PO Amount PO Amou Coverage Option $9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $70 $66 $60 except 4 hr. response. 4 hr. response during normal business $99 $93 $86 hours or scheduled work M-F , 5PM - $130 $121 $110 8AM and Weekends Other hours including holidays*. Basic Networking Services including Outsourcing for this service PO Amount 0 PO Amount PO Amou Coverage Option $9999 $10000-14999 $16000 + Normal business hours (M-F, 8AM - 5PM), $115 $110 $99 except 4 hr. response. 4 hr. response during normal business $165 $154 $143 hours or scheduled work M-F , 5PM - $214 $203 $181 8AM and Weekends 0 Other hours including holidays*. 30 Department Contractor • Advanced Networking Services including Outsourcing for this service PO Amount PO Amount PO Amount Coverage Option 0-$9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $143 $137 $132 except 4 hr. response: 4 hr. response during normal business $198 $192 $187 hours or scheduled work M-F , 5PM - $247 $236 $231 8AM and Weekends Other hours including holidays*. Application Development and Design including Outsourcing for this service PO Amount PO Amount PO Amou Coverage Option 0-$9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $159 $148 $143 except 4 hr. response. 4 hr. response during normal business $225 $209 $198 hours or scheduled work M-F , 5PM - $290 $275 $258 8AM and Weekends 31 Department Contractor Other hours including holidays*. Internet/Intranet/Extranet, WAN, Router,and Firewall Configuration including Outsourcing for this service PO Amount PO Amount PO Amou Coverage Option 0-$9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $159 $148 $143 except 4 hr. response. 4 hr. response during normal business $225 $209 $198 N hours or scheduled work M-F , 5PM - $290 $275 $258 8AM and Weekends Other hours including holidays*. Project Management Services and Methodology Design including Outsourcing for this service PO Amount PO Amount PO Amount Coverage Option 0-$9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $181 $170 $159 except 4 hr. response. 32 Department Contractor 4 hr. response during normal business $258 $247 $220 hours or scheduled work M-F , 5PM - $323 $313 $291 8AM and Weekends Other hours including holidays*. Help Desk Incidents Frontline Support,which include Novell, Microsoft, WAN/LAN issues Per Incident Charge Minimum 500 Incidents per year $50 Minimum 1000 Incidents per year $40 33 Department Contractor Exhibit"C" - Ordering Instructions NOTE: ALL ORDERS SHOULD BE DIRECTED TO: FEID#23-0334400 SPURS VENDOR NUMBER: S230334400001 VENDOR: IKON Office Solutions, Technology Services STREET ADDRESS OR P. O. BOX: 2524 Cathay Ct. CITY, STATE,ZIP: Tallahassee, FL 32308 ( TELEPHONE, ORDERING FAX NO.: 850-297-2522 SERVICES INFORMATION: DIRECT INQUIRY TO: NAME AND TITLE: Billy Merchant, Marketplace GM of Technology Services ADDRESS: 2524 Cathay Ct. CITY, STATE, ZIP: Tallahassee, FL 32308 TELEPHONE: 850-297-2522 ext. 0 URL HOME PAGE ADDRESS: http://www.IKONTSFL.com/gov ELECTRONIC MAIL ADDRESS: bmerchant(a,ikon.com 33 Department Contractor Office Solutions Technology Services717 . STATEMENT The City of Dania Beach (Client) Vern Johnson (Client Contact) • Network Redesign & Exchange 2000 Implementation (Title of Project) This Statement of Work outlines the services to be provided by IKON to Client in connection with the foregoing Project. This Statement of Work is intended to specify the services to be provided during each phase of the Project and to detail the obligations of both parties. Statement of Work dated: August 20th, 2002 Statement of Work prepared by: Dev Persad Statement of Work for Network Re-design and Exchange 2000 Implementation page 2 of 10 Client: City of Dania Beach 1 . Project Objective The City of Dania Beach would like IKON to redesign their current Windows 2000 Active Directory and Exchange 2000 infrastructure. Having successfully completed the Discovery Phase, Ikon has decided to submit a Statement of Work for the final completion of this project. This statement of work will outline all the steps necessary for the timely and functional completion of this project. 2. Project Deliverable(s) and Implementation Site(s) Deliverable(s): IKON will provide the following hardware/software/documentation/ deliverable(s): Hardware: N/A Software: N/A Documentation Final Pro)ect Completion Documentation. Implementation Sites : • p Implementation will occur at the following Client site(s): The City of Dania Beach IT Department City Hall 100 W. Dania Beach Blvd, Dania Beach, Florida. 33004 ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 3 of 10 Client: City of Dania Beach 3. Services IhON will provide the following services: • Configure and Install 4 New Dell Servers with Windows 2000 Server • Configure Active Directory and Migrate Users from Old Domain ® Install And Configure Exchange 2000 Server and migrate users into new forest • Configure Outlook Web Access • Install Systems Management Server (SMS) and create workstation installation packages for implementing new workstations • Configure and Install SQL Server ® Install and Configure Cisco Pix Firewall ® Documentation and Testing Services Detail IhON will provide the following for each task listed: rCONFIGURE AND INSTALL 4 NEW DELL SERVERS WITH WINDOWS 2000 • Install and configure 4 Dell Servers • Configure Windows 2000 server CONFIGURE ACTIVE DIRECTORY AND MIGRATE USERS FROM OLD DOMAIN • Configure Active Directory And Create Domain Structure According To Microsoft Guidelines • Migrate Users from old Domain to New Forest • Create Group and domain wide policies and apply security INSTALL AND CONFIGURE EXCHANGE 2000 SERVER AND MIGRATE USERS INTO NEW FOREST • Install and Configure Exchange 2000 Server • Migrate users and mailboxes into new server under the newly created forest • Test for successful migration of mailboxes and documents ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 4 of 10 Client: City of Dania Beach CONFIGURE OUTLOOK WEB ACCESS • Configure Outlook Web Access INSTALL SYSTEMS MANAGEMENT SERVER (SMS) AND CREATE WORKSTATION INSTALLATION PACKAGES FOR IMPLEMENTING NEW WORKSTATIONS • Configure and Install SMS • Create and test workstation installation package • Train administrators on SMS features and functions CONFIGURE AND INSTALL SQL SERVER • Install and configure SQL Server 2000 INSTALL AND CONFIGURE CISCO PIX FIREWALL • Install and configure Cisco Pis Firewall Configure Ports to allow Mail and Internet Access DOCUMENTATION AND TESTING • A full set of Documentation will be presented at the completion of this project • Testing of all new hardware and installations will be completed ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 5 of 10 Client: City of Dania Beach i4. Services Time Estimate RZ IKON Worksheet �t �MINE� � Sk ll$e � �T mEstT�meEt ,. w` " Task (Le�e1)FRate' (range) (bid) „ Price Est (bii ) 1. Configure And Install Servers 3 130 12 12 $ 1,560.00 2. Configure Active Directory Migrate Use 3 130 12 12 $ 1,560.00 3. Install & Configure Exchange Server 3 130 16 16 $ 2,080.00 4. Configure Outlook Web Access 3 130 4 4 $ 520.00 5. Install SMS and Workstation Upgrade 3 130 24 24 $ 3,120.00 6. Install And Configure Pix Firewall 3 130 8 8 $ 1,040.00 7. Install And Configure SQL Server 3 130 4 4 $ 520.00 8. Documentation And Testing 31 130 8 8 $ 1,040.00 Total Estimated Services Hours& Price 88 $ 11,440.00 Estimated Hardware Price $ - Estimated Software Price $ - Estimated Total Project Price $ 11,440.00 ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 6 of 10 Client: City of Dania Beach 5. Client Responsibilities If the project is to be successful, Client must commit to the following general obligations: Client will provide a single point of contact for project coordination with IKON. • Client sign-off of each phase and milestone will be required before commencement of another phase or milestone. ® Client will provide security clearance and access to facilities, as required. This includes badges, passwords, access cards, and parking privileges. All existing network passwords will be provided to our technical resources and/or have an available resource at the time of the installation. • Client will ensure the network is in proper working order in a stable environment. ® Client will have all infrastructure components (switches, hubs, routers, etc.) installed and functioning prior to workstation installation. • Client will ensure all of the existing workstations are in proper working order in a stable environment. • Client will ensure any additional cable points required are in place and functioning as per manufacturer specifications. • Client will ensure purchase orders are issued in a timely manner, to ensure that hardware and software (if required) will be obtained before the commencement of any phase. • Client understands any hardware or software not available may delay the timetable for the project. • Client will inform IKON if there is an equipment delay. • Client understands no configuration outside of the requirements for the product being installed will be performed. o Client will ensure hardware and software provided to IKON that was not purchased from IKON is free from defects and is in working order. o Client understands if hardware is defective, there may be a time delay while the equipment is replaced. o Client will provide the necessary power and access to power sources for all equipment during the install. • Client will provide UTP patch cords for all newly installed equipment. • Client will be responsible for configuration of all remote end-user's personal computers outside of the designated home locations. • Client has performed a complete and verified backup prior to the start of any phase of the project. • Client will ensure accuracy of data supplied to IKON. o Client understands that IKON relies on immediate clarification and resolution regarding the integrity of data/ supplied to IKON. ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 7 of 10 Client: City of Dania Beach Client will manage the demands of other business endeavors at the implementation site(s). o Client will provide a list of key resources for affected areas by the project to the IKON Project Manager prior to the project kick-off,including: Name,Title, and Responsibility, Phone & E-mail wherever possible. 3 Client will provide any and all training not listed in this Statement of Work to the end users. Client may request that IKON assist with the completion of any of the above-mentioned tasks; however, the professional service hours necessary to complete such tasks have not been accounted for within this Statement of fork. ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 8 of 10 Client: City of Dania Beach 6. Testing and Acceptance Criteria IKON has created the following testing and acceptance criteria to enable a successful completion of the project to the satisfaction of both IKON and Client. These criteria are used to demonstrate the successful installation and operation of the required services for Client and this project. During this project, IKON may request that you initial and date each criterion to signify acceptance. Upon successful completion of all tests, IKON will provide Client with a Project Acceptance Form. Client agrees to promptly sign the Project Acceptance Form to confirm the completion of the project described in this Statement of[York. If additional testing other than that listed above is required, IKON reserves the right to document and incorporate a Change Order to this Statement of Fork. ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 9 of 10 Client: City of Dania Beach 7. Timetable and Estimated Pr®°ect Price Timetable: e e etelle Hardware and software deliverables Ship date Ship date Cumulative project labor Variable 15`h and 30"' of each month Estimated Project Price: The total price for this project shall.be $11,440.00 ,with the understanding that the services portion is an estimate and may not be exceeded without customer approval and a signed authorized On-Site Change Order Form. IhON requires a customer Purchase Order to begin resource coordination. This estimate is based upon the experience of IhON and is our best effort at being as accurate as possible. There could be extenuating circumstances that could affect this estimate in either • direction, and Client will only be billed for actual work done. This estimate is valid for a period of thirty (30) days from the date it was prepared as stated in the cover page of this Statement of lY ork. • ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 Statement of Work for Network Re-design and Exchange 2000 Implementation page 10 of 10 Client: City of Dania Beach Appendix A: Project Acceptance Form • t}f e t7ILA tion S Customer The City Of Dania Beach Project Active Directory & Exchange Network Re-Design Customer Contact Responsibilities Phone # Vern Johnson MIS Manager (954) 924-3636 IKON Contacts Responsibilities Phone # Dev Persad Senior Network Engineer (954) 835-9000 Abby Kennedy Government.Account Manager (954) 835-9000 Project Services To install and re-design the Active Directory Structure and Migrate the Exchange Server at the City Of Dania Beach to a new Forest. The Undersigned Acknowledges that IKON has satisfactorily performed the services referenced Project Completion Signof herein. Customer Signature Date IKON Project Manager Signature Date • ©IKON Office Solutions Technology Services,Inc. Confidential Rev.2/00 FlE S O Suite 315 � a8 -_ CERTIFICATION OF CONTRACT con We FLORIDA TITLE: Consultant Services-IT (IKON Office Solutions, Inc.) DEPARTMENT CONTRACT NO.: 973-578-02-1 OF MANAGEMENT ITN NO.: 973-578 SERVICES EFFECTIVE: See Contract Paragraph 1.03,Term, and 2.36, Effective Date SUPERSEDES: Old JEB BUSH CONTRACTOR(S): IKON Office Solutions,Inc. (A) Governor CYNTHIA A. HENDERSON ANY QUESTIONS,SUGGESTIONS, OR CONTRACT Secretary SUPPLIER PROBLEMS WHICH MAY ARISE SHALL, BE BROUGHT TO THE ATTENTION OF MAUREEN LIVINGS AT(850) 488-2103,SUNCOM 278-2103,E-MAIL: 1ivingm@dms.state.fl.us • MyFlorida.com A. AUTHORITY - Upon affirmative action taken by the State of Florida Department of Management Services, a contract has been executed i between the State of Florida and the designated contractors. B. EFFECT - This contract was entered into to provide economies in the purchase of Consultant Services-IT by all State of Florida agencies and institutions. Therefore, in compliance with Section 287.042, Florida Statutes, all purchases of these commodities shall be made under the terms,prices, and conditions of this contract and with the suppliers specified. State Purchasing 4050 Esplanade Way C. ORDERING INSTRUCTIONS -All purchase orders shall be issued Suite 350 in accordance with the attached ordering instructions. Purchaser Tallahassee, Florida 32399-0950 shall order at the prices indicated, exclusive of all Federal, State and local taxes. Telephone: All contract purchase orders shall show the State Purchasing contract 850-488-8440 number, product number, quantity, description of item, with unit prices extended and purchase order totaled. (This requirement may Fax:850-414-6122 be waived when purchase is made by a blanket purchase order.) Internet. • www.MyFlorida.com D. CONTRACTOR PERFORMANCE- Agencies shall report any vendor failure to perform according to the requirements of this contract on Complaint to Vendor, form PUR 7017. Should the vendor fail to correct the problem within a prescribed period of time, then form PUR 7029, Request for Assistance, is • to be filed with this office. E. SPECIAL AND GENERAL.CONDITIONS - Special and general conditions are enclosed for your information. Any restrictions accepted from the supplier are noted on the ordering instructions. State Purchasing has awarded the IT Consulting contracts on a non-exclusive basis to qualified vendors, but purchasing officers should seek competition between IT consulting vendors for purchases over $25,000, and in all accordance with contract paragraph 1.06,titled"Deliverables".The consulting vendor rates published in the contracts are ceiling rates, and to the extent practicable, agencies should negotiate lower rates depending on the complexity and duration of a proposed project. Where procurement is sought and only one source is available from State Term Contracts, the agency/entity shall document this file as to the conditions and circumstances warranting this decision. F. CONTRACT APPRAISAL FORM - State Contract Appraisal, form PUR 7073 should be used to provide your input and recommendations for improvements in the contract to State Purchasing for receipt no later than 90 days prior to the expiration date of this contract. F14ej )) i I- �-O( Authori ed Signature (date) MiJmeb Attachments . Contract for Information 'Technology Consulting Services THIS CONTRACT FOR SERVICES, # 973-578-02-1, by and between the State of Florida, Department of Management Services, (herein referred to as the "Department"), 4050 Esplanade Way, Tallahassee, FL 32399, and Ikon Office Solutions (herein referred to as "Contractor"), an Ohio corporation registered registered in Florida, each referred to herein as "Party," and collectively referred to as the "Parties," WITNESSETH: WHEREAS, the Department desires to provide Eligible Users, defined hereinbelow, with information technology consulting services; WHEREAS, the Department solicited Response to an Invitation to Negotiate #973-578 to prospective providers of said services; and WHEREAS, the Contractor responded to the Invitation to Negotiate and desires to provide said consulting services; and WHEREAS, the relationship between the Department and the Contractor will be mutually beneficial unto each other; NOW THEREFORE, in consideration of these premises, terms and conditions set forth herein, the Parties execute this Contract so same becomes binding and enforceable by and through the Parties, their heirs and assigns, and agree heretofore: Section One - Scope of Work 1.01 Definitions. The Parties agree to the following: 1.) Consulting Services. Contractor's information technology consulting services shall consist of the following as contained hereto in the attached Exhibit "A", which is incorporated herein by reference. 2.) Eligible Users. State agencies pursuant to Section.287.056, Florida Statutes, political subdivisions (county, local county board of public instruction, municipal or other local public agency/authority) and State Universities, pursuant to Section 240.605, Florida Statutes, and private non-profit transportation communities pursuant to Chapter 427, Florida Statutes, as well as any other additional government entities, as may be approved in the future by the State of Florida Legislature or the Department. Department Contractor 3.) Summary Sales Report. Contractor's written report due to the Department at the end of each Calendar Quarter summarizing all of Contractor's sales to Eligible Users under this Contract. The Report form shall be provided by the Department to the Contractor upon execution of this Contract. 4.) Purchase Document. An Eligible User's document to formalize a purchase transaction with the Contractor, which shall contain statements, including but not limited to, quantity, description, price of goods and services ordered, payment, discount, dates of performance, contract number, as well as other applicable factors or suitable references pertinent to the purchase. The Purchase Document may be a Purchase Order, as defined in Rule 60A- 1.001(12), Florida Administrative Code, for those certain Eligible Users described therein. The Purchase Document shall be signed by the Eligible User. In addition, the Eligible User and the Contractor shall be responsible that the Purchase Document contains the performance standards as described in Section 2.07, Performance Standards, the scope of services as described in Section 1.02, Purpose, and the total stated dollar amount as described in Section 1.04, Price, and Section 1.06, Deliverables, herein. 5.) Contract. This executed document between the Contractor and the Department, including any and all Exhibits, Addendums or Revisions thereto, including any and all Purchase Documents issued under this Contract, that constitute the binding agreement between the Parties. 6.) Calendar Quarter. The period of time commencing on January I" of the calendar year and extending every three (3) months thereafter. 1.02 Purpose. The Contractor is authorized to provide Consulting Services to any and all Eligible Users. The Contractor shall ascertain that the scope of Consulting Services be set forth in the Eligible User's Purchase Document. Any Consulting Services considered for an Eligible User that are not contained in the definition of Consulting Services as defined herein, are prohibited unless Contractor has received prior written approval from the Department and such services are set forth in an addendum hereto executed by all parties. The Parties agree that this Contract is anticipated to be in excess of Category Two, or $25,000, as defined in Chapter 287, Florida Statutes. 1.03 Term. The Parties agree that the "Term" of this Contract shall be for a one (1) year period commencing upon the execution of this Contract and continuing for one (1) year unless extended, terminated or renewed as provided herein. In addition, this Contract may be renewed, 2 r� r • Department Contractor . on the same terms and conditions, in accordance with Section 287.058(1)(f), Florida Statutes, for up to two (2) additional one (1) year period(s), or the length of the original Contract Term, whichever period is longer, at the option of the Department. The Department shall provide written notice to Contractor regarding the intent to renew the Contract prior to the expiration of the Contract. Renewals shall be contingent upon satisfactory performance evaluations by the Department. The Parties agree that the prices under this Contract may be re-negotiated at the time of renewal, if any. 1.04 Price. The Contractor agrees to bill Eligible Users on a monthly time and materials basis, plus expenses, provided said expenses do not include additional mark-ups. In addition, the Contractor and the Eligible User shall be responsible for determining a total stated dollar amount for the price of the Consulting Services and setting forth that total amount in the Purchase Document. The Contractor shall not exceed that total stated dollar amount under that Purchase Document. The Contractor agrees to bill the Eligible Users under the following pricing structure based on the Contractor's staff classification, with rates as set forth in the attached Exhibit `B", which is incorporated herein by reference. The Parties agree that the Contractor is prohibited from negotiating or billing in a manner that exceeds the stated rates included herein or the total stated dollar amount in the Purchase Document. The Parties agree that the Contractor and the Eligible User may also negotiate fixed- price contracts for a defined scope of work, billing the Eligible User on a progress completed basis. The Parties agree that the price charged to Eligible Users shall be subject to audit, and the Contractor shall make any and all records supporting the billed prices available for inspection, upon written request by the Department. The Parties agree that any price decrease effectuated during the Contract Term by reason of market change or volume or services shall be passed on to the Eligible User; however, price increases for any reason are prohibited. Department Contractor 1.05 Surcharge Fee. The Parties agree, pursuant to Sec. 287.1345, Florida Statutes, to a surcharge fee of one percent (1%) on the Contractor's sales on any and all Consulting Services provided to any and all Eligible Users resulting from this Contract. The Contractor shall pay the surcharge to the Department and must include the surcharge in the prices quoted hereinabove and any other negotiable prices quoted to Eligible Users. The Contractor agrees that the surcharge shall be payable to the State of Florida and the Contract number should be noted on the Contractor's check and remitted to the following: State of Florida Department of Management Services P.O. Box 5438 Tallahassee, FL 32314-5438 The Contractor shall provide the Department with the Contractor's written Summary Sales Report and surcharge fees at the end of each Calendar Quarter. The Parties agree that the Summary Sales Report shall be subject to audit and any and all Contractor records shall be subject to inspection by the Department upon reasonable notice provided to the Contractor. The Contractor agrees that the submittal of the Summary Sales Report is a certification by the Contractor that the report is a true, accurate and correct representation of the sales activity during that Calendar Quarter. The Parties agree that failure to comply with the surcharge fee requirements shall result in the Contractor being found in default. In addition, the Department shall have the option to immediately and unilaterally cancel the Contract as well as charge any and all re-procurement costs against the Contractor as contained in Section 2.06 herein. 1.06 Deliverables. The Contractor acknowledges that the Eligible User shall be responsible for preparing a statement or scope of work for submission to minimum of three (3) contractors who currently hold state term contracts for Information Technology Consulting Services, who are able to provide the services, (which may include the Contractor), receiving proposals, and negotiating a contract with the selected contractor. The Eligible User and the selected contractor shall include in their Purchase Document the following items: services needed with specific deliverables, projected time commitment including commencement and completion date, assigned personnel, negotiated hourly rates or negotiated project costs, resolution of any potential developed/modified software ownership/licensing issues, performance standards for the Contractor, as described in Section 2.07, herein, as well as the total stated amount of the Consulting Services, as contained in Section 1.04, herein. Department Contractor 1.07 Payment. Charges for Consulting Services rendered by the Contractor shall be invoiced as the Consulting Services are performed monthly, or in accordance with a performance schedule established and agreed between the Eligible User and the Contractor. The Contractor shall submit bills for fees or other compensation for services and/or expenses in sufficient detail for a proper preaudit and postaudit thereof, pursuant to Section 287.058, Florida Statutes. The Contractor agrees to submit any and all invoices for travel, if applicable, in accordance with Section 112.061, Florida Statutes. The Parties agree that payments to the Contractor will be made in accordance with Section 215.422, Florida Statutes. 1.08 Ordering Instructions. The Parties agree that Purchase Document shall be issued in accordance with the Ordering Instructions, attached hereto as Exhibit "C" and incorporated herein by reference. Eligible User shall order at the prices indicated, or negotiated, exclusive of all Federal, State and local taxes, consistent with Section 1.04, herein. SECTION TWO - REQUIREMENTS 2.01 Good Standing. The Contractor must maintain good standing as a Florida profit or non- profit corporation, partnership, limited liability company, or other recognized business entity authorized to transact business pursuant to the laws of this State and any other applicable law. The Contractor shall submit a certified copy of a Certificate of Status from the Secretary of State, Division of Corporations, to the Department concurrent with the execution of this Contract. In addition, the Contractor shall submit a resolution to the Department concurrent with the execution of this Contract, indicating that the person(s) executing this Contract are authorized by the shareholders or partners of the business,whichever is applicable. 2.02 Warranty of Ability to Perform. The Contractor shall warrant that there is no action, suit, proceeding, inquiry or investigation at law or equity, before or by a court, governmental agency, public Board or body, pending or threatened, to the best of the Contractor's knowledge, that would in any way prohibit, restrain or enjoin the execution or delivery of the Contractor's obligations, diminish the Contractor's obligations, or diminish the Contractor's financial ability to perform the terms of this Contract. During the term of this Contract, if any of the aforementioned events occur, the Contractor must immediately notify, in writing, the Department of same, and the Department has the discretion to consider same as sufficient cause for the termination of this Contract, pursuant to Section 2.06 herein. Department Contractor 2.03 Indemnity. The Contractor at all times, agrees to indemnify, save free, and hold harmless the Department and its agents and employees from any and all costs, loss, damage, liability, expense, claim, demand, judgments, courts costs and attorneys' fees, that may arise from or be claimed against the Department by any person(s) for any injuries or death or damage to property, damage of whatever kind or character consequent upon or arising from the use and occupancy of the Eligible User's premises, products or services by the Contractor, or consequent upon or arising from any neglect or fault of the Contractor from any products or services provided hereunder, to comply with all laws, statutes, rules and regulations of the State of Florida and the United States of America, now or thereafter in force; and if suits or proceedings shall be brought against the Department, or its agents or employees, that the Contractor, upon request of the Department, shall defend the same and shall pay whatever judgment(s) that may be obtained against the Department, its agents and/or employees. 2.04 Dispute Resolution. Any dispute concerning performance of the Contract shall be decided by the Contract Administrator, who shall reduce the decision to writing and serve a copy on the Contractor. The decision of Contract Administrator shall be final and conclusive unless within ten (10) days from the date of receipt, the Contractor files with the Contract Administrator a petition for administrative hearing. Said petition shall be addressed to the Secretary of the Department, hereinafter referred to as "Secretary." The Secretary's decision in the event of any such petition shall be final, subject to the Contractor's right to administrative and judicial review pursuant to Chapter 120, Florida Statutes. 2.05 Liquidated Damages. The Contractor acknowledges that the Department retains the sole discretion of whether to exercise the remedy of liquidated damages for the specific default conditions mentioned herein, in addition to other legal remedies available as provided in Section 2.06, herein. In the event of a default, the Parties acknowledge and agree that the Party not at fault in the event of a default may be.entitled to damages and that by their nature such damages will be difficult to ascertain at the time of the default and are impossible to ascertain at this time. The issues involved in determining the amount of damages to which the non-defaulting Party would be entitled will be multiple and complex, and will be dependent on many and variant factors, proof of which could be burdensome. Further, the Parties wish to avoid lengthy and expensive litigation upon occurrence of an event of default. Therefore, the Parties agree, in view of the circumstances and uncertainties that may be present at the time of a default, that it will be 6OJ OL-^- 0 Department Contractor in the best interests of both Parties and the State of Florida that the Parties agree upon a reasonable amount of liquidated damages. The Parties further stipulate that the amount of liquidated damages provided for herein is not intended to be a penalty and is purely intended to fully compensate for unknown and unascertainable damages. (a) Regardless of whether the time for completion of Consulting Services is stipulated in hours, calendar days, working days or business days, default days shall be counted in calendar days. The Parties agree that if the Department allows Contractor to continue and to finish the Consulting Services, or any part of it, after the expiration of the time allowed, including extensions of time granted to Contractor, that the Department's action shall in no way act as a waiver on the part of Department of the liquidated damages due under this Contract. The,Parties agree that liquidated damages will be assessed on the Contractor at the rate of $100.00 per calendar day for each calendar day that Contractor fails to complete agreed upon Consulting Services after expiration of the time allowed by the requirements of the Contract for completion of any Consulting Services, subject to force majeure, as contained in Section 2.23 herein. Provider shall pay said sum to Department not as a penalty, but as liquidated damages. 2.06 Cancellation/Termination/Default. It is likely that this Contract may be cancelled during the Contract Term in order to accommodate the new E-Procurement system by the Department. In addition, this Contract may be cancelled in whole or in part by either Party, for any reason, by giving thirty (30) days written notice to the other Party. In addition and pursuant to Section 287.058(1)(c), Florida Statutes, the Department shall unilaterally cancel this Contract if the Contractor refuses to allow public access to any and all documents, papers, letters, or other material subject to the provisions of Chapter 119, Florida Statutes, and made or received by the Contractor in conjunction with the Contract. The Parties agree that failure to perform according to this Contract and the scope of work, as defined between the Contractor and Eligible User, shall be sufficient cause for the Contractor to be found in default in which event the Department shall exercise any and all available legal remedies including any and all re-procurement costs that may be charged against the Contractor. As stated in Section 2.05 herein, the Department may exercise the right of liquidated damages for specific default conditions mentioned therein. However, the Department reserves the right in addition to the imposition of liquidated damages, to cancel the Contract by giving thirty (30) days written notice to the Provider, and exercise any and all other remedies in contract and tort for default conditions. In addition, pursuant to Rule • 7 Department Contractor 60A-1.006(3), F.A.C., any violations may also result in the Contractor's name being removed from the State Purchasing Vendor List and Eligible Users being advised to not do business with the Contractor. 2.07 Performance Standards. The Contractor must warrant that all work performed complies with customary, reasonable, and prudent standards of care in accordance with the industry and must perform Consulting Services in a professional manner. The Contractor and the Eligible User shall set forth the performance standards particular to the Consulting Services in the Purchase Document. The Contractor agrees that if the level of performance of Consulting Services is not to industry standard, that the Department, in its sole discretion, shall consider such failure as a default and unilaterally terminate this Contract, pursuant to Section 2.06,herein. 2.08 Insurance Requirements. The Contractor must carry as a minimum $1,000,000.00 of general liability coverage, which shall include errors and omissions coverage, or the aggregate total of all Purchase Documents outstanding at any one period of time, whichever amount is greater. The Contractor shall add the Department as an additional insured on the general liability coverage. The insurance shall cover all of the Contractor's operations under this Contract and shall be effective throughout the Term of this Contract, as well as any renewals or extensions thereto. It is • not the intent of this Contract to limit the types of insurance otherwise required by this Contract or that the Contractor may desire to obtain or be required to obtain by law. The Contractor must submit a Certificate of Insurance indicating coverage for general liability purposes and additional insured coverage, and shall maintain and pay for same throughout the Term of this Contract. A Certificate of Insurance indicating adequate coverage shall be submitted to the Eligible User prior to the issuance of any Purchase Document. Any and all insurance policies shall be through insurers qualified to do business in Florida. 2.09 ADA Requirements/Unauthorized Aliens. Contractor assumes the sole responsibility for compliance with all laws, rules and regulations stated in the Americans with Disabilities Act. The Contractor acknowledges and affirms that the employment of unauthorized aliens by the Contractor shall be considered a violation of Section 247A(e) of the Immigration and Nationalization Act. If the Contractor knowingly employs unauthorized aliens, such violation shall be cause for unilateral cancellation of the Contract. The Parties agree that failure to comply with this section shall be grounds for termination of this Contract in accordance with Section Department Contractor . 2.06 herein. By reference, Contractor affirms that it is not in violation of either law at the present time. 2.10 Non-Discrimination and Equal Opportunity. The Contractor agrees to not discriminate on the basis of race, religion, sex, creed, national origin, handicap, marital status, or veteran's status in their operation management and employment practices and with respect to availability and accessibility of products and/or product services to the public. The Contractor agrees to comply with all applicable laws of the State of Florida and of the United States of America, regarding such non-discrimination and equality of opportunity. Furthermore, in accordance with Section 287.134, Florida Statutes, an entity or affiliate who has been placed on the discriminatory vendor list may not submit a bid on a contract to provide goods or services to a public entity and may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant under contract with any public entity, and may not transact business with any public entity. By reference, the Contractor submits that he is not in violation of either law at the present time. The Parties agree that a violation of this section shall constitute sufficient grounds for termination as stated in Section 2.06, herein. 2.11 Public Entity Crime. The Contractor certifies that during the Term of this Contract and any renewals thereof as contained in Section 1.03 herein, that the Contractor is not listed on the convicted vendor list by the Department or any convicted vendor list maintained by the Federal Government. The Contractor agrees that it may not be awarded or perform work as a contractor, supplier, subcontractor, or consultant for the Department for a period of thirty-six (36) months from the date of being placed on the convicted vendor list. A "person" or"affiliate" includes any natural person or any entity, including predecessor or successor'entities or any entity under the control of any natural person who is active in its management and who has been convicted of a public entity crime (Section 287. 133, Florida Statutes). The Parties agree that a breach of this section shall constitute sufficient grounds for termination as contained in Section 2.06, herein. 2.12 Patents and Royalties. The Contractor, without exception, shall indemnify and save harmless the Department from liability of any nature or kind, including cost and expenses for or on account of any copyrighted, patented, or unpatented invention, process or article supplied by the Contractor. Further, if such claim is made or is pending, the Contractor may, at its option and expense, procure for the Department the right to continue use of, replace or modify the article to render it noninfringing, or accept the return of the article and reimburse the Eligible 9 _PA- . Department Contractor User for all costs incurred. If the Contractor uses any design device, or materials covered by 40 letters, patent or copyright, it is mutually agreed and understood without exception that the negotiated prices shall include all royalties or costs arising from the use of such design, device, or material in any way involved in the work. 2.13 Intellectual Property. Unless otherwise expressly agreed to, any ideas, concepts, know-how, data processing techniques, data compilations, software, documentation, diagrams, schematics or blueprints developed by Contractor personnel in connection with this Contract shall be the exclusive property of the Eligible User. The Parties agree that any joint or future software development effort shall be subject to a separate agreement signed by Eligible User and the Contractor, wherein all ownership and license rights to such developed product shall be specified in detail. In the absence of such agreement, each party shall maintain sole ownership of its own protectable proprietary materials, which are developed or owned solely by the Eligible User or the Contractor, respectively. Nothing in this Agreement shall affect in any way the Department, Contractor, or third party, ownership of all right, title and interest in and to any existing contractor, or third party, system software, application software, routines, techniques, ideas or formulae which may be utilized in whole or in part by either Party in performing services hereunder, or any modifications, enhancements or derivative works thereof, which shall remain solely the property of the Contractor. 2.14 Assignment. The Contractor may not sell, assign or transfer any of its rights, duties or obligations under this Contract without the prior written consent of the Department. However, the Department shall have the ability to assign this Contract provided it provides written notice to Contractor of its intent to do so. 2.15 Governmental Restrictions. In the event any governmental restrictions may be imposed that would necessitate alteration of the material, quality, workmanship or performance of the products and/or product services offered in this response prior to their delivery, it shall be the responsibility of the Contractor to immediately notify the Department in writing, indicating the specific regulation that requires the alteration. The Department reserves the right and the complete discretion to accept any such alteration or to cancel the Contract at no further expense to the Department,pursuant to Section 2.06 herein. 2.16 Legal Requirements. If any dispute arises out of this Contract, the venue of any such legal recourse will be Leon County, Florida. The Parties agree that any and all applicable 10 4 / `l 0 Department (Contractor . provisions of Federal, State, County and local laws and all ordinances, rules and regulations shall govern this Contract. The Parties agree that should a dispute arise regarding the subject matter herein which results in litigation, the prevailing party shall be awarded reasonable attorneys' fees and costs for such litigation and any and all appeals. 2.17 Notice. All notices under this Contract to be served upon the Department shall be served by certified mail, return receipt requested, by reputable air courier service, or delivered personally to each of the following: Department of Management Services Division Director Division of State Purchasing 4050 Esplanade Way Tallahassee, FL 32399-0950 Department of Management Services Office of the Secretary 4050 Esplanade Way Tallahassee, FL 32399 Department of Management Services Office of the General Counsel 4050 Esplanade Way Tallahassee, FL 32399 All notices under this Contract to be served upon the Contractor shall be served by certified mail, return receipt requested, by reputable air courier service, or delivered personally to: Mr. Billy Merchant Ikon Office Solutions 2524 Cathay Ct. Tallahassee, FL 32399 The Parties agree that any change in the above-referenced address or name of the contact person shall be submitted in a timely manner to the other Party. 2.18 Worker's Compensation Insurance Requirements. The Contractor shall take out and maintain throughout the Term of this Contract, Worker's Compensation Insurance for all of its employees connected with the work of this project and, in case any work is sublet,the Contractor shall require the subcontractor similarly to provide Worker's Compensation Insurance for all of the latter's employees unless such employees are covered by the protection afforded by the • 11 _._.&— ( /- Department Contractor Contractor. Such insurance shall comply fully with the Florida Worker's Compensation law. In case any class of employees engaged in hazardous work under this Contract at the site of the project is not protected under the Workmen's Compensation statute, the Contractor shall provide, and cause each sub-contractor to provide, adequate insurance, satisfactory to the Eligible User, for the protection of its employees not otherwise protected. The Contractor must submit a Certificate of Insurance indicating worker's compensation insurance coverage, to the Eligible User at the time the Purchase Document is drawn. 2.19 Lobbying. Pursuant to 216.347, F.S., the Contractor may not expend any state funds for the purpose of lobbying the Legislature, the judicial branch,or a state agency. 2.20 Internet Home Page. This Contract is a public document. The Department is using the Florida Communities Network (FCN) on the Internet World Wide Web (WWW) to distribute State Term Contracts and product information to Eligible Users and other interested entities. While not required at this time, each Contractor is encouraged to develop and maintain a home page on the Internet WWW. The home page must be compatible with the most recent version of browser software being used by the State of Florida, State Technology Office. As of the writing of this Contract, Netscape Navigator 4.0 is the browser standard. The Department intends to upgrade to new browser versions, as they become available and fully tested, at its discretion. The Universal Resource Locator (URL) for the home page must be listed in the space provided on the Ordering Instructions page of the Contract. 2.21 Confidential Information. Each Party may have access to confidential information made available by the other. The Parties agree that each party shall protect such confidential information in the same manner as it protects its own confidential information of like kind. Disclosure of any confidential information received by the State of Florida will be governed by the provisions of the Florida Public Records Act, Chapter 119, Florida Statutes. 2.22 Independent Contractor. In connection with this Contract, each Party is considered an independent contractor and as such will not have any authority to bind or commit the other. Nothing herein shall be deemed or construed to create a joint venture, partnership or agency relationship between the Parties for any purpose. 2.23 Force Majeure. Neither party shall be liable for any delays or failures in performance due to circumstances beyond its control, provided said Party experiencing the force majeure 12 n,,� � • Department Contractor • condition provides immediate written notification to the other Party and takes all reasonable efforts to cure said condition. 2.24 Advertising. No Contractor advertising or'publicity, including, but not limited to press releases and references, is allowed unless the Contractor receives prior written permission from the Department. The Contractor shall not use the Department's name, or the State of Florida, or any other identifying marks or property for any advertising or publicity purposes unless the Contractor receives prior written approval from the Department. 2.25 Key Personnel Assignment. The Contractor agrees that in the event it becomes necessary for the Contractor to change key personnel while performing the services hereunder, substitution of said personnel shall take place upon the Eligible User's prior written consent. Failure to notify the Eligible User prior to the change of key personnel or a substantial change in key personnel as determined by the Eligible User may be sufficient cause for default of this Contract pursuant to Section 2.06, herein. 2.26 Severability Clause. The Parties agree that if any term of condition herein is deemed void or unenforceable by a court of competent jurisdiction, the other provisions are severable to that void provision and shall remain in full force and effect. 2.27 Appropriations. The Parties agree that the Eligible User's performance and obligation to pay under this contract is contingent upon an annual appropriation by the Legislature. In the event the appropriation is not made, the Contractor shall not be entitled to file a claims bill. 2.28 Conflict of Interest. The Contractor agrees to disclose the name of any officer, director, or agent who is also an employee of the State of Florida, or any of its agencies. In addition, the Contractor also agrees to supply the name of any State employee who owns, directly or indirectly, an interest of five percent(5%)or more in Contractor. 2.29 Addition/Deletion. The Parties agree that the Department reserves the right to add or to delete any products and/or product services from this Contract when deemed to be in the State's best interest. 2.30 Waiver. The delay or failure by the Department to exercise or enforce any of its rights under this Contract shall not constitute or be deemed a waiver of that Party's right thereafter to enforce those rights, nor shall any single or partial exercise of any such right preclude any other or further exercise thereof or the exercise of any other right. 13 Department Contractor 2.31 Interpretation. The Parties agree to the following rules regarding the interpretation of this • Contract: i.) the Florida Statutes, the Florida Administrative Code and other Florida law shall govern any inconsistencies in this Contract, ii.) headings and captions are for convenience only and are not to be used in the interpretation of this Contract, iii.) all references to Sections and Exhibits are to Sections and Exhibits contained in this Contract, iv.) the provisions of the Exhibits are incorporated in this Contract, and in the event of a conflict, the terms and conditions of the Contract govern over any terms and conditions set forth in the Exhibits. 2.32 Contract Administrator. The Department shall name a Contract Administrator during the Term of this Contract whose responsibility shall be to maintain this Contract. The Contractor shall provide written notice of any contract changes to the Contract Administrator. The Contract Administrator is currently Ms. Maureen Livings and the contact information is contained in the Section 2.17,entitled Notice, herein. 2.33 Drug Free Workplace Program. The Contractor agrees to implement a drug free workplace program as defined in 287.087, Florida Statutes, throughout the Term as defined in Section 1.03, herein. 2.34 Waiver of Jury Trial. The Contractor agrees that in the event litigation ensues regarding this Contract, that the Contractor waives its right to a jury trial. 2.35 Performance Bond. The Contractor agrees to provide the Eligible User with a performance bond in the total amount of the Purchase Order guaranteeing that the Contractor will perform all Consulting Services according to this Contract, within the time stipulated and agreed pricing, if the Purchase Order meets or exceeds Category Five, or $250,000. In addition, Contactor agrees to provide the Eligible User a performance bond, regardless of the category amount, in the total amount of the Purchase Order if any item, portion or part of the scope of work contained in the Purchase Order includes modifying, maintaining, or fixing any data file systems (i.e. flat file, indexed file, or database structure) or source code programs pertaining or relating to State of Florida owned systems software and/or applications software. Notwithstanding the above, the Parties agree that if the Contractor performs such services on a time and materials basis rather than a fixed deliverable basis, the Parties may exempt the Contractor from the performance bond requirement with the written consent of the State of Florida's Chief Information Officer of the State Technology Office or his or her duly authorized designee, as defined in Section 282.12, Florida Statutes. The Contractor shall provide the 14 Department Contractor wperformance bond to the Eligible User and a copy to the Department before any Consulting Services commerce, Said bond shall be issued from a reliable surety company, licensed to do business in the State of Florida and approved by the Federal Department of Treasury. The Eligible User and the Contractor shall not issue numerous Purchase Orders to evade the intent of this section. 2.36 Effective Date. The effective date of this Contract shall be the date last ascribed hereinbelow. 2.37 Entire Agreement. This Contract contains all the terms and conditions agreed upon by the parties. No oral agreements or representations shall be valid or binding upon the Department, an Eligible User or the Contractor unless expressly contained herein or by a written amendment to this Contract, which is not in conflict with the terms and conditions of this contract. IN WITNESS WHEREOF, the Parties hereto have caused this Contract to be executed, on the dates shown below their respective names. "DEPART 99 "CONTRACTOR" Signature Signature OBEP T C15ft name: Ci M //?`�'2C w 2 Print name: F� l-I- (`�" � runt J n � 1 e.. � �� T Title: Title: CrCV646-L MGM LlS- Date: �I Date: J Approved as to form and legality by the Department General Counsel's Office rint name: Date: 11.0( -01 15 Department KContractor Corporate Profile IKON Office Solutions IKON Office. Solutions is one of the world's leading office technology providers dedicated to helping companies compete better by offering copier and,printing systems, integrated computer networking, hardware and software product interfaces and technology training, as well as mailroom and copy center management and overflow duplicating. IKON also handles special legal processing services, electronic imaging and file conversion. IKON uses its financial leasing arm and the latest technology like Microsoft, Novell, IBM, Lotus, Compaq, Citrix, Hewlett- Packard, Sharp, Canon, Ocd and Ricoh to deliver total office technology solutions. With more than 40,000 employees, IKON has over 1,100 local operations in the United States, Canada, Mexico, the United Kingdom, Germany, France and Denmark. Parent Company Profile Company Name: IKON Office Solutions, Inc. (IKON) Founded: In 1983 as Alco Office Products, an operating group of Alco Standard Corporation. Renamed IKON Office Solutions, Inc., in February 1996. Web Site Addresses: http://www.ikon.com Headquarters: Valley Forge, PA Fiscal 2000 Revenues: $5.1 billion Locations: 1,100 worldwide Employees: 40,000 worldwide IKON'Technology Services : In 1996, IKON Office Solutions began building an elite class of local system integrators through acquisition throughout the United States to form the IKON Technology Services team. This team has defined programs that have helped set the standards of the industry. As of January 1997, IKON acquired and assimilated systems integration companies with an aggregated revenue base of more than $500 million and has the strongest presence in the Southeastern United States. IKON acquired The Waldec Group in January 1997 which has been renamed IKON Technology Services, with local management over offices in Tampa, Ft. Lauderdale, Tallahassee, Orlando, Jacksonville and Pittsburgh, PA. IKON TS' fiscal revenues for 2000 were an estimated $500 million , making IKON TS one of the largest network integrators in the US 17 PAA l j Department Contractor Local Company Profile r Company Name: IKON Technology Services (IKON TS) Founded: In 1988 as The Waldec Group. Acquired by IKON Office Solutions on January 5, 1991. Renamed IKON Technology Services on January 2, 1998. Web Site Addresses: http://www.ikontsfl.com/gov Headquarters: Tampa, FL Fiscal 2000 Revenues: $500 million Federal ID#: 23-0334400 Locations: Tampa, Orlando, Jacksonville, Tallahassee, Ft. Lauderdale Employees: 300 employees Contact: Billy Merchant IKON Technology Services 2524 Cathay Ct. Tallahassee, FL 32308 Phone: 850-297-2522 ext 208 Fax: 850-297-2521 Email: berchant@ikon.com 18 Department Contractor • IKON Client References Mr. Charles Bunker State of Florida, State Board of Administration 1801 Hermitage Blvd. Tallahassee, FL 32399 Tel 850-413-1102 IKON Technology Services developed a Microsoft SMS environment and application to monitor the departments Network environment. Mr. Bob Dillenschneider State of Florida Agency for Health Care Administration Ft. Knox Building Tallahassee, FL 32399 Tel 850-922-3657 IKON has implemented a State-wide multi-node Microsoft SMS environment for monitoring and managing the Departments Microsoft based desktop platforms Mr. Keith Belcher State of Florida Department of Health 2020 Capital Circle SE Rm 2415, Alexander Bldg Tallahassee, FL 32399-1701. Tel: 850-414-7974 IKON has engaged in numerous central office and district office consulting services engagements ranging from Windows 95 upgrades to Windows NT installations. Mr. Ken Tomkinson State of Florida Department of Children& Families SACWIS Program 2003 Apalachee Parkway Tallahassee, FL 32399 Tel: 850-414-2464 IKON has provided over 6 million dollars worth of products and services over the past 2 years, assisting the agency in the roll-out of a federally funded program called SACWIS. During this roll out IKON has provided System installation,Novell Network operating system installation, data cabling, network device installation, and training services. 19 �J Department Contractor Broward County OIT John Rabideau (954) 357-8579 540 S.E. 3rd Ave. Ft. Lauderdale,FL 33301 IKON has provided expert technical staff augmentation in the practice area's of Project Management,Novell Networking, CITRIX Implementation, Security Assessments etc. City of Miami Beach Eloy Bauleth/ Kay Randall (305) 673-7000 ext. 5899 1100 Washington Avenue Miami Beach, FL 33139 IKON has conducted the IKON IMF Pre-Design/Discovery, Planned the cities technology master plan, and implemented a city wide technology refresh from, LAN to WAN City of Ft. Lauderdale Jay Stacy (954) 828-5920 100 Andrews Ave Ft. Lauderdale, FL 33301 IKON has provided expert technical staff augmentation and Cisco engineering Broward County Libraries Hal Donovan (954) 357-7389 100 S. Andrews Avenue Ft. Lauderdale, FL 33301 IKON has migrated the entire library system to the latest Novell released platform. IKON has also designed and implemented the Libraries Cisco infrastructure. Miami Dade Aviation Authority Michelle Thames (305) 876-0403 Concourse C, 3rd Floor Miami, FL 33159 IKON has supported the Aviations IT department with high level technology consulting in the practice area's of Novell, Microsoft, and CITRIX. 20 Department Contractor Portfolio of IKON TS Services IKON TS focuses on being a provider of full service systems integration. IKON TS is committed to implementing open systems and distributed computing technology to build comprehensive, turnkey, enterprise-wide business solutions that address your unique business problems. How do we help you work to win? We leverage the collective synergy and skills of each of our service areas to develop the well-rounded solutions you require. These skills include comprehensive experience in the following areas: • Advance Integration Services • Education • Internet/Intranet/Extranet • Technical Expert Outsourcing • Hardware Repair and Maintenance • Application Development and Design •. Product Procurement • Cabling • Leasing Industry Expertise IKON TS has assisted clients in a variety of horizontal and vertical industries. Over the last decade of building technology-based, business-oriented solutions, IKON TS has developed expertise in the following industries: • Managed Healthcare • Aviation • Manufacturing • Legal • Financial Services • State Government and Education Advanced Networking Services Advanced Networking Services' primary focus is on designing, evaluating, integrating, and maintaining distributed LANs and WANs and project management. Our engineers are experienced with the industry's leading operating systems and a variety of industry-standard protocols such as TCP/IP, Ethernet and Token Ring. The AIS Division has hundreds of resident certified network engineers and technicians experienced in supporting the most complex and disparate networking architectures including those that include office automation. Further, the AIS staff is experienced with application integration projects involving Computer Telephony Integration services and multimedia. 21 Department Contractor 7777 AIS also provides the following: 0 Network Architecture Review& Evaluation Disaster Recovery Planning On-Site Network Management F d . Remote Network Management to the desktop a. Project Management • Consulting , � • Technical Design Review Our familiarity with a wide-range of the most up-to- date technologies enables us to evaluate and choose systems that best meet your needs. IKON engineers are highly trained on the following technologies: ® Microsoft family of Operating Systems including DOS, Windows 3.1, Windows 98, Windows NT, and Windows 2000 and the related BackOffice suite of products, including Exchange 2000. • NOVELL PRODUCTS INCLUDING NETWARE, GROUPWISE, ZENWORKS ® Novell Operating Systems to include all versions of NetWare, Groupwise, and Zenworks. ® Networking Connectivity Hardware like Bridges, Routers, Gateways, CSU/DSUs, Multiplexers, PBXs from industry leading manufactures such as Cisco and Bay Networks. ® Data& Telecommunications Services like TI, F/T1, 56 kbps DDS, Frame Relay, ATM, ISDN, SMDS Internet& Messaging Services to include Internet access, Web Site design services implementing security, HTML and JAVA programming, remote database access x.400 electronic mail standards Network Maintenance Software • Network General's Industry Standard"Sniffer"Network Analyzers LAN & WAN Technology: IKON has the expertise to handle the technical complexities of your data communications. With a nationally-installed base of over 1500 networks, IKON knows network technology. By analyzing your current workflow and future processing needs, we can recommend the right networking components for your organization's particular environment. Functional capacities, as well as cost-effective measures,are incorporated into our network solutions. IKON will guide your efforts to establish a sound local area network (LAN) environment. From selecting the desired network application programs and picking a network operating system to choosing LAN hardware tailored for your demands, we can add value to your goals. For communication networks that encompass a relatively broad geographic area, we can design and implement a complete wide area network (WAN) communication system. Such a system can incorporate not only data, but voice and video capabilities as well. The key to successful inter- networking is transparent operation. We are experts at providing this level of integration. 22 W�- 0 Department Contractor Project Management Methodology At IKON TS, we consider project management a key component to the success of our business. The application of project management principles has consistently demonstrated its importance in meeting and exceeding customer's expectations by delivering products and services on time, within cost targets, and meeting performance criteria. Our successful track record in systems integration and office automation projects has been achieved through the development and executing of effective project management methodologies. We have leveraged the knowledge and expertise from other IKON branches to develop a comprehensive set of project management methodologies that are partly based on Microsoft's Framework methodology. They also contain many elements and processes from the Project Management Institute (PMI), the leading non-profit professional association in the area of project management. From these and many other sources we have been able to develop a set of methodologies which are robust enough to help.manage the most demanding integration and automation projects, yet remain flexible enough to meet our customer's changing needs and requirements. IKON TS has adopted guidelines and processes to follow during the different stages of an implementation or automation project. These ensure consistency, communication, progress reporting to the customer, and early identification of issues that may impact the timeline and cost of a project. The use of these guidelines will vary depending on the scope and requirements of each customer. Some areas covered by our guidelines are: • Project Planning • Change Management • Project tracking • Status reporting/Meetings • Issue Management • Project Organization • Project Startup • Risk Management Project management is an important part of our formula for success. Our project mangers have a strong combination of business and technical skills, which is critical in the management of technology projects. Our commitments to project management are a reflection of our desire to consistently deliver superior products and services, maximizing the utilization of our resources while meeting and exceeding our customer's expectations. Project management is a"win-win" proposition for both our customers and ourselves, and we are proud to make this an integral part of our business. Help-desk Software Frontline Support Help-desk Software Front Line support provides end users with immediate software support by phone for the most popular PC applications available today. With this service, State Agencies are able to enhance end-user support and productivity, without incurring additional infrastructure expense. It allows agencies to strengthen their dedicated help desk support team by relying on this service as a frontline help-desk alternative. 23 ( ` W� Department Contractor This service includes ® Incident based support (available in 500 hour incident packs) ® Easy to use Pre-paid support with 24 hour/day 800 number tellephone support ® Support for over 70 desktop software applications ® Secure management of service entitlement through personal Identification Number (PIN) Security Certifications IKON maintains a full staff of certified engineers to provide the appropriate level of engineering support for your project. In addition, our dedicated field support professionals are assigned to accounts to maintain continuity and provide the best service possible. IKON TS staff qualifications include: Microsoft Certifications • Microsoft Certified Professionals I icroSOft "' 0 • Microsoft Certified Systems Engineers , • Microsoft Certified Trainer • Microsoft NT SQL Certifications �"�r>'tr� p_ __. .a.. , Novell Certifications • Certified Novell Engineer • Certified Novell Administrator • Novell Master Certified NetWare Engineers ® Certified Novell Instructor HP Certifications • HP 9000 Certified Sales Professionals • HP 9000 Certified Engineers ® HP Openview Chainel Partner Cisco Certifications ® Cisco Certified Internetworking Engineer ® Cisco Certified Design Consultant Citirix Certifications CISCO STITENS Citrix Certified Engineers Internet/Intranet/Extranet ,WAN, Firewall, and Router Configuration Services One of the biggest influences on today's business is the Internet. More and more businesses rely on it for improving customer awareness, streamlining their business process, and improving the bottom line. At IKON TS Internet Services, we make it our business to capitalize on the 24 `� S Department Contractor opportunities of Internet technologies and make them work for your company. Most importantly, we focus on helping you achieve your business goals. IKON TS Internet Services has established strategic partnerships with key participants in the Internet industry. The result: a team of solution providers with a broad range of expertise. The benefit: you receive a solution that makes sense for your company — one that addresses all of your issues, one that uniquely fits your needs. IKON TS can offer you: • Security Solutions: Firewall Design& Implementation, Security Audit Services • Web Page Design, Development& Hosting • Web Application Development • Email Solutions • Router Configuration • WAN Configuration Methodology to Develop Solutions To create your Internet strategy, we thoroughly examine your business processes to determine what you're doing right and identify new opportunities that could be advantageous to your company. But we never lose sight of the fact that your business must drive the technology and solutions. Our comprehensive analysis includes: • Statement of work • Project timetable • Expected deliverables • Cost estimate Technical Expert Outsourcing IKON TS can provide you with all of the benefits of a full-time, highly skilled employee when you need one or more. You can outsource our highly qualified technical experts on a temporary basis or project basis for your IT needs. Whether you have a vacationing employee, you are rolling out new systems, or have help desk needs, IKON TS provides you with flexibility and superior services. You also have the depth and breadth of the experience of all our engineers as an additional support system of information. Here are just a few areas in which your company can utilize IKON TS's Technical Experts: • Help Desk &Desktop Management • Network Management • Project Management Hardware Support IKON TS is an A+ Authorized Service Center supporting all major hardware vendors including IBM, HP and Compaq. IKON TS hardware technicians are fully trained and certified with extensive hardware experience. Our hardware support service provides our customers with a full range of options for supporting Stand-alone PC technology: 25 PO Department Contractor • Desktop Configuration & Installation • Moves, Adds, Changes • Asset Management Basic Networking IKON TS is an A+ Authorized Service Center supporting all major hardware vendors including IBM, HP and Compaq. IKON TS hardware technicians are fully trained and certified with extensive hardware experience. Added to this hardware support, IKON offers MCP and CNA certified technicians to provide more advanced PC support to include basic networking tasks such as: • Break-fix trouble shooting • Desktop and Network Desktop Connectivity • Network based Moves adds and Changes o PC Software Installation • Server Hardware Installation Applications Development and Design IKON TS offers applications development and design specializes in building multi-user, high transaction, client/server software solutions. IKON TS develops and implements customer software solutions, based on the business needs of our clients, across a wide range of industries. The professional development staff includes application developers, business analysts, project managers, quality assurance and user education specialists, and dedicated technologists in specific areas such as, GroupWare and workflow. Our staff is experienced in using the latest client/server tools such as: • Lotus Notes • Microsoft Access • Visual Basic • C & C++ Programming Languages • PowerBuilder • MS Windows Software Development Kit • Sybase • MS Back Office (SMS, Exchange, SQL, etc.) With these tools, our skilled programmers and technologists develop technology-enabled, enterprise-wide applications designed to automate business processes and solve complex business problems. Our application development projects begin with a comprehensive analysis of business processes. The deliverable from this effort typically include a scope of work, a project timetable, deliverable schedules, a cost estimate and a detailed design document. The solutions created by this team are based upon technologies including relational databases, object-oriented and middleware. Our GroupWare team is highly focused on the Lotus Notes products, and is equally proficient in the systems administration and applications development arenas. We can assist in the design, installation and support of your Lotus Notes Network as well as consulting, design, development, 26 Department Contractor deployment, and training of any customized Lotus Notes Database Application. Our experience covers a range of business goals from tracking prospect leads to re-engineering employee performance reviews. Applications Development Methodology The foundation of this infrastructure is a project execution methodology for the development of applications. The methodology addresses structures project execution including scope, specification, proof of concept, prototyping, development, deployment and implementation. The methodology itself is not rigid. Rather, it is a set of guidelines, techniques and methods that we have evolved to execute projects. The approach is designed to allow us to utilize those components that make sense for each project. The methodology is designed to scale down for smaller projects. It is also designed to allow blending with a client's pre-existing methodology where necessary. The use of this methodology shapes the overall process for conducting business analysis and developing components of a project. This methodology defines the roles, principles and activities that IKON TS Application Development experts rely on to deliver successful projects. Terms and Conditions: Covered services include hardware support, cabling, network support, and network consulting. Services and travel time are charged against contract at lhr increments, phone support at hr. increments. Minimum charges may apply as follows unless otherwise stated: Travel time is charged one-way for locations outside of 25 miles of Ikon office doing the work. Standard Response Time is "Best Effort", under normal circumstances, within 8 business hours. Emergency (4hr.) response during normal working hours and scheduled work outside normal business hours as available. Price list is configured by type of service, time of support and amount of purchase order.. i27 Department Contractor • Information Technology Consulting Services Pricing Hardware Services including Outsourcing for this service PO Amount 0 PO Amount PO Amou Coverage Option $9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $70 $66 $60 except 4 hr. response. 4 hr. response during normal business $99 $93 $86 hours or scheduled work M-F , 5PM - $130 $121 $110 8AM and Weekends • Other hours including holidays. Basic Networking Services including Outsourcing for this service PO Amount 0 PO Amount PO Amou Coverage Option $9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $115 $110 $99 except 4 hr. response. 4 hr. response during normal business $165 $154 $143 hours or scheduled work M-F , 5PM - $214 $203 $181 8AM and Weekends Other hours including holidays*. 40 30 Department Contractor Advanced Networking Services including Outsourcing for this service PO Amount F'O Amount PO Amount Coverage Option 0-$9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $143 $137 $132 except 4 hr. response. 4 hr. response during normal business $198 $192 $187 hours or scheduled work M-F , 5PM - $247 $236 $231 8AM and Weekends Other hours including holidays*. . Application Development and Design including Outsourcing for this service PO Amount PO Amount PO Arnou Coverage Option 0-$9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $159 $148 $1,13 except 4 hr. response. 4 hr. response during normal business $225 $209 $198 hours or scheduled work M-F , 5PM - $290 $275 $2;i8 8AM and Weekends 31 LqAA LJIJ Department p Contractor Other hours including holidays*. Internet/Intranet/Extranet, WAN, Router,and Firewall Configuration including Outsourcing for this service PO Amount PO Amount PO Amou Coverage Option 0-$9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $159 $148 $143 except 4 hr. response. 4 hr. response during normal business $225 $209 $198 hours or scheduled work M-F , 5PM - $290 $275 $258 8AM and Weekends Other hours including holidays*. Project Management Services and Methodology Design including Outsourcing for this service PO Amount PO Amount PO Amount Coverage Option 0-$9999 $10000-14999 $15000 + Normal business hours (M-F, 8AM - 5PM), $181 $170 $159 except 4 hr. response. 32 Department Contractor 4 hr. response during normal business $258 $247 $220 hours or scheduled work M-F , 5PM - $323 $313 $29'1 8AM and Weekends Other hours including holidays*. Help Desk Incidents Frontline Support,which include Novell,Microsoft, WAN/LAN issues Per Incident Charge Minimum 500 Incidents per year $50 Minimum 1000 Incidents per year $40 33 Department Contractor Exhibit"C" -Ordering Instructions NOTE: ALL ORDERS SHOULD BE DIRECTED TO: FEID#23-0334400 SPURS VENDOR NUMBER: S230334400001 VENDOR: IKON Office Solutions, Technology Services STREET ADDRESS OR P. O. BOX: 2524 Cathay Ct. CITY, STATE,ZIP: Tallahassee, FL 32308 TELEPHONE, ORDERING FAX NO.: 850-297-2522 SERVICES INFORMATION: DIRECT INQUIRY TO: • NAME AND TITLE: Billy Merchant, Marketplace GM of Technology Services ADDRESS: 2524 Cathay Ct. CITY, STATE, ZIP: Tallahassee, FL 32308 TELEPHONE: 850-297-2522 ext. 0 URL HOME PAGE ADDRESS: http://www.IKONTSFL.com/gov ELECTRONIC MAIL ADDRESS: bmerchant(a-,ikon.com 33 Department Contractor