HomeMy WebLinkAboutR-1992-016 i
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RESOLUTION NO. 26-92
J A RESOLUTION OF THE CITY OF DANIA, FLORIDA,
1� APPROVING AMENDED UTILITY BILLING COLLECTION
POLICY AND DUE PROCESS PROCEDURE FOR RESOLVING
DISPUTED BILLS; AND PROVIDING THAT ALL
I RESOLUTIONS OR PARTS OF RESOLUTIONS IN
{ CONFLICT HEREWITH BE REPEALED TO THE EXTENT OF
I SUCH CONFLICT; AND PROVIDING FOR AN EFFECTIVE
DATE. i
BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF DANIA,
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FLORIDA:
Section 1 . That that certain amended Utility Billing
Collection Policy and Due Process Procedure for Resolving Disputed
I Bills, a copy of which is attached hereto and made a part hereof .
* I as Exhibit "A" , be and the same is hereby approved. '
Section 2 . That all resolutions or parts of resolutions in
conflict herewith be and the same are hereby repealed to the
extent of such conflict. P -r.
Section 3 . That this resolution shall be in force and take
effect immediately upon its passage and adoption.
PASSED and ADOPTED this 11th day of February , 1992 .
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MAYOR - CO M SSIONER
ATTE T:
�CITRT - AUDITOR
DEPUTY
APPROVED AS TO FORM AND CORRECTNESS:
/�� I ,
FRANK C. ADLER, City Attorney
Resolution No. 16-92
EXHIBIT „q„
UTILITY BILLING COLLECTION POLICY A14D DUE PROCESS PROCEDURE FOR RESOLVING
DISPUTED WATER SEWER AND SANITATION BILLS.
1 . As adopted by the City Commission on August 24 , 1982 and updated as of
February, 1992 , the collection policy of the City of Dania, Florida
is as follows:
(a ) The bill will be considered delinquent if not paid within thirty
( 30 ) days after the mailing of the bill .
(b) If the bill is not paid within the thirty day ( 30 ) period, the
balance will be carried over to the next month' s bill as arrears
plus a ten percent ( 10% ) penalty.
(c ) If the arrears plus the penalty is not paid within 10 days
{ after the second month' s bill is mailed, water will be turned
off and service discontinued.
(d) After payment is made, service will be restored and a twenty-five
dollar ( $25. 00 ) turn-on fee will be assessed on the next bill. "
(e) All owners of accounts delinquent for more than 4 months, shall
be notified by certified mail that the meter will be pulled or ,
locked and the deposit on file will be applied to final the
j account if the bill is not paid within 15 days of the mailing
date of the notification and the outstanding bill will be
applied as a lien against the property and a fee of $100.00 will
be assessed to reinstall or unlock the meter and a new deposit
(based on the current rate at that time) will be required.
Billing will cease after the meter has been pulled or locked and
i will not commence until the meter has been reinstalled or
unlocked.
( f ) In the event a request is made to have a meter reading checked,
the first request per account will be at no charge. All
j requests thereafter will be $5.00 if the meter reading proves to
be correct.
(g ) All water, sewer and sanitation will continue to be billed each
billing period whether water is on or off. However, if a
property owner requests that the meter be pulled, no further
billing will be made until such time the meter is reinstalled.
A charge of $100. 00 must be paid to reinstall the meter.
(h) When water, sewer or sanitation service is furnished to the
owner, occupant or occupants of a premise, the charge for such
services shall be and constitute a lien against the property and
shall become effective and binding as such lien from the date
{ upon which the account becomes due, unpaid and in arrears.
! However, this does not waive the right of the city to require
j payment of any bill in arrears before renewing water service to
the premises in question.
( i ) Collection procedures for hardship cases will be handled
according to Ordinance No. 30-91 Section 27-29 (c) . Whenever any
i utility customer who is a qualified elector of the city is in
impoverished or destitute circumstances, and shall file with the
city manager an oath (copy attached) . The city manager shall
thereafter make an investigation into the facts set forth in
such oath; and if the city manager determines the facts to be
true and that the applicant is in impoverished and destitute
circumstances, the city manager shall, in his/her descretion, be
empowered to grant the applicant credit for utility bills for
such period of time as the conditions set forth in such oath
shall exist or the facts shall warrant, provided further that in
no event shall the utility bill for any month exceed the minimum
`; 0f 2, 000 gallons .
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2 . On all regular bills, the telephone number of the city appears for
the customer to call on disputed bills and payment of bills .
Inquiries concerning a disputed bill may be made in person at the
utilities department in city hall, 100 West Dania Beach Blvd. , Monday
through Friday from 8:00 a.m. to 5:00 p.m. excluding holidays. For
information and/or determination of a disputed bill, customers should
use the following chain of command until a mutually satisfying
arrangement is reached:
First Contact: Customer Service: 1 ) Clerks, 2 ) Supervisor
Second Contact: City Manager
Third Contact: City Commission
3 . A copy of these procedures will be mailed to all existing utility
customers and will be furnished to all new utility customers when deposits
are made.
DATE: FEBRUARY 12, 1992
FORM V5-23
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a EXHIBIT "A"
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