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Home My WebLink AboutR-1993-139 L i RESOLUTION NO 139-93 i i A RESOLUTION OF THE CITY OF DANIA, FLORIDA APPROVING AMENDED UTILITY BILLING COLLECTION POLICY AND DUE PROCESS PROCEDURE FOR RESOLVING DISPUTED BILLS; AND PROVIDING THAT ALL RESOLUTIONS OR PARTS OF RESOLUTIONS IN CONFLICT HEREWITH BE I " j REPEALED TO THE EXTENT OF SUCH CONFLICT; AND PROVIDING FOR AN EFFECTIVE DATE. BE IT RESOLVED BY THE CITY COMMISSION OF THE CITY OF DANIA, FLORIDA: Section 1. That that certain amended Utility Billing Collection Policy and Due Process Procedure for Resolving Disputed Bills, a copy of which is attached hereto and i made a part hereof as Exhibit "A", be and the same is hereby approved. 1 Section 2. That all resolutions or parts of resolutions in conflict herewith be and the same are hereby repealed to the extent of such conflict. Section 3. That this resolution shall be in force and take effect October 1 , 1993. PASSED and ADOPTED on the z n t h day of August , 1993. Y9 AYOR-COMMISSIONER ATTEST/ "I 'r CITY CLERK - AUDITOR APPROVED AS TO FORM AND CORRECTNESS: FRANK C. ADLER, CITY ATTORNEY M Resolution No 139-93 '� ' i T C .y—w y, �. r t "`' r 3 ' '� +N�.'e"}r,Zrµ'�j p—•.^c�v . --"L'f~h� . +'mod' 4, *fit R v UTILITY BILLING COLLECTION POLICY AND DUE PROCESS PROCEDURE FOR RESOLVING DISPUTED WATER SEWER AND SANITATION BILLS. 1. As adopted by the City Commission on August 24, 1982 and updated as of October 1, 1993 the collection policy of the City of Dania, Florida is as follows (a) Utility bills are due when rendered and will be considered delinquent if not paid within twenty (20) days after the initial rendition of the bill (b) If billsare not paid within the 20 day period, with 2 00 p m. being the cut off time on the last day, a 10/o penalty will be assessed If bill is not paid within 30 days after the initial rendition of the bill, the water will be shut off until such time the bill is paid. (c) After payment is made. service will be restored and a t•:;enty five dollar ($25.00) tum-on fee will be assessed on the next bill. (d) All owners of accounts delinquent for more than 2 months, shall be notified by certified mail that the meter will be pulled or locked and the deposit on file will be applied to final the account if the bill is not paid within 15 days of the mailing date of the notification and the outstanding bill will be applied as a lien against the property and a fee of $100.00 will be assessed to reinstall or unlock the meter and a new deposit (based on the current rate at that time) will be required. Billing will cease after the meter has been pulled or locked and will not commence until the meter has been reinstalled or unlocked. (a) In the event a request is made to have a meter reading checked, the first request per account will be at no charge. All requests thereafter will be $5.00 if the meter reading proves to be correct. If the re-reading proves to be incorrect, the proper adjustment will be made by the utilit department on the next bill rendered. y (f) All water, sewer and sanitation will continue to be billed each billing period whether water is on or off. However, if a property owner requests that the meter be pulled, no further billing will be made until such time the meter is reinstalled. A fee of $100.00 must be paid to reinstall the meter. (g) When water, sewer or sanitation service is furnished to the owner of a premise, the { charge for such services shall be and constitute a lien against the property and shall become !9 effective and binding as such lien from the date upon which the account becomes due, unpaid and in arrears. However, this does not waive the right of the city to require payment of any owners bill in arrears before renewing water service to the premises in question. (h) When an owner sells property, leaving a delinquent bill against said property, the utility department may, at its option, refuse service to that delinquent account, or to any other account the same owner is using or intends to use in the future, regardless of whether or not other accounts of I the same owner are in good standing. These charges may, at the option of the city, be added to I other property accounts the same owner may be using or intends to use in the future. be taken toldeterm determine then e final amount due onuests for accounts o be the accoud are nt for water used. This nal amount of twill be meter deducted from the deposit posted and a refund check, in the event the bill is less than the deposit, will be mailed to the customer. No refunds for less than $1.00 will be issued. In the event the final amount due exceeds the amount of the deposit, a final bill will be mailed to the customer for payment. 0) Collection procedures for hardship cases will be handled according to Ordinance No.30- 91 Section 27-29 (c). Whenever any utility customer who is a qualified elector of the city is in impoverished destitute circumstances, n shall file with the f haiTh city maager shall thereafter an investigation ntothe facts smanaet forth n ser an oath uch and f the city manager determines the facts to be true and that the applicant is in impoverished and destitute circumstances, the city manager shall, in his/her discretion, be empowered to grant the existcant credit or o utility forth in or the factsshallw period s h conditions t arrant, provided that in no event shall the utility bill sfor any uch t month exceed 2,000 gallons. (k) Owners of rental property where the lessee is responsible for the utility bills, upon i completing a 'Request Form" supplied by the city, will be notified of any delinquent utility bill incurred by the lessee. (forms are available in the utility dept.) , EXHIBIT "A►, I I s O 2. On all regular bills,o-the telephone number of the city a bills and payment of bills, p Y appears for the customer to call on disputed I Inquiries concerning a disputed bill may be made in person at the utilities department in city hall, i 100 West Dania Beach Blvd., Monday through Friday from 8 00 a.m. to 5:00 p.m. excluding holidays For information and/or determination of a disputed bill, customers should use the following chain of command until a mutually satisfying arrangement is reached: First Contact: Customer Service: 1) Clerks, 2) Supervisor Second Contact: City Manager Third Contact: City Commission PHONE: 921-8700 3. A copy of these procedures will be mailed to all existing utility customers and will be furnished to 1 all new utility customers when deposits are made. , DATE: OCTOBER 1, 1993 FORM #5-23 v f i 1$ I' 1 I 1 EXHIBIT "A„ 4 x PJ y t ,n OATH STATE OF FLORIDA COUNTY OF BROWARD SS: i CITY OF DANIA ` 1 �c The undersigned on oath desposes and says that affiant is a qualified elector of the City of Dania: i' That affiant is in destitute circumstances and has no money with which to pay the City of Dania for utility services rendered by the city; that affiant makes this affidavit for the purpose of inducing the City of Dania to extend credit for utility bills. Affiant's Signature f ' Sworn to and subscribed before me this day of 19 Signature of Notary Public-State of Florida .,. i I Print, Type or Stamp Name of Notary Public _Personally know to me or _Produced Identification Type of Identification EXHIBIT "A„ � �� ..' , �M: ��. • �.i .._ E 4�1 f,2 ¢3`M1,.: N l'� '1 r^'i,�i Y�. 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