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HomeMy WebLinkAboutInv# PC - 6735 - HP INC - 09/09/2022From:LAN To:Terrazas, Monica Cc:Martin, Ralph Subject:FW: Your HP Service Order has been created Date:Tuesday, July 19, 2022 10:47:06 AM Attachments:image001.png image002.png image003.png image004.png HP CASE#: 5088774524 RECEIPT BELOW: LAN​​ lan@daniabeachfl.gov | daniabeachfl.gov Web: daniabeachfl.gov | App:AskDaniaBeach RISE ‑ ​Respect, Integrity, ​Standard of Excellence Book time with me! Please note: Florida has a very broad public records law. Most written communications to ​or from ​City Officials regarding City business are public records ​available to the public and media upon request. ​Your e-mail communications may therefore be subject to public disclosure. From: hp.customer.care@hp.com <hp.customer.care@hp.com> Sent: Tuesday, July 19, 2022 10:42 AM To: LAN <lan@daniabeachfl.gov> Subject: Your HP Service Order has been created **CAUTION** This email originated from external sources. Do not open attachments OR click any links until you have verified the authenticity of the message and its contents. support.hp.com Order Confirmation Customer Service Order #BTJG6172-01 MONICA TERRAZAS 100 W DANIA BEACH BLVD DANIA FL 33004 Important: *** PLEASE DO NOT REPLY TO THIS MESSAGE ***. This email was sent from a notification-only address that cannot accept incoming email. Please confirm that the above mailing address is correct. If not please email us at addressqa@hp.com including your CSO # NOTE: Due to COVID-19, shipping and repair turnaround times may take longer than expected. We appreciate your patience. Hello MONICA, A Repair Service Order has been created for your product.➊ Order Created ➁ Packing Material ➂ Product Received ➃ Repaired Product Shipped ➄ Resolution NEXT STEPS: A box will be delivered to you within 2 or 3 business days. Please fill out the Repair Feedback form describing the issue and follow the packing and shipping instructions. To review the status of your order online, please have your CSO# BTJG6172-01 and email address ready, and visit the HP Case Status Page. Customer Service Order (CSO) Summary: CSO Number:BTJG6172-01 CSO Placement Date:07-19-2022 Model Number:7PA07UA Model Description:HP LAPTOP 15-DY1751MS Serial Number:5CD9384DNP Customer Lang:EN Phone Number:9549246800 Customer Mobile:9549246800 Outbound Tracking URL- AIRBILLNO:https://www.fedex.com/fedextrack/?trknbr=&english=us BOX Tracking URL - BOXAIRBILL:https://www.fedex.com/fedextrack/?trknbr=&english=us HP is providing the following service for your product. B11ND1 - BOX PLUS PICK UP & REPAIR Total Charges (including tax, if applicable): *Materials:$384.99 Labor:$65.00 Tax:$31.50 Total:$481.49 * Freight / Uplift Charges are included if applicable. This quote is valid for 30 days from the date shown above. Warranty Status:OUT OF WARRANTY Payment Method:VISA HP Repair Center:1784 PAN AMERICAN STREET CALEXICO, CA 92231 Please note the following: To ensure that your case is resolved, if we are unable to duplicate your issue we may contact you for further information. If we are unable to reach you, by phone and/or e-mail within 3 business days, your unit will be returned fully tested. If Customer Induced Damage is found, not covered under warranty or under the repair quote that was given, you will be contacted with a new quote. HP is not responsible for any data or program loss while your PC is being serviced. Please backup any important data to an external USB or HDD before sending to the service center. Sincerely, HP Customer Support For additional assistance with your HP product or services, please visit www.support.hp.com. Hours of Operation Commercial Warranty Support US & Canada: Commercial Printer Phone Support - 8:00am to 8:00pm Eastern Standard Time (Monday to Friday) Commercial Personal Systems Phone Support - 24x7 Commercial Printer & Personal Systems Chat support - 24x7 Consumer Warranty Support US & Canada: Consumer Printer & Personal Systems Phone Support - 8am to 8pm Eastern Standard Time (Monday to Saturday); 9am to 8pm Eastern Standard Time (Sunday) Consumer Printer & Personal Systems Consumer Chat support - 24x7 For more information regarding HP's privacy policies and practices, please visit our Privacy Statement. THIS COMMUNICATION IS PROVIDED FOR INFORMATION PURPOSES ONLY. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. For more information please visit: Limited Warranty Statement. HP shall not be liable for technical or editorial errors or omissions contained herein. Our advice is strictly limited to the question(s) asked and is based on the information provided to us, please review the HP Support Website. © Copyright 2016 HP Development Company, L.P.