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HomeMy WebLinkAboutInv# 65029 - LAN INFOTECH, LLC - 03/21/2023LAN Infotech, LLC 5100 NW 33rd Ave Ste 255 Ft Lauderdale, FL US +1 9547171990 mgoldstein@laninfotech.com www.laninfotech.com Invoice BILL TO City of Dania Beach 100 W. Blvd. Dania Beach, Dania Beach, FL 33004 SHIP TO City of Dania Beach 100 W. Blvd. Dania Beach, Dania Beach, FL 33004 INVOICE #DATE TOTAL DUE DUE DATE ENCLOSED 65029 03/21/2023 $3,412.50 03/31/2023 DATE SERVICE DESCRIPTION QTY RATE AMOUNT 01/17/2023 Server - Support Task/Ticket: FW: Beach/Lifeguard Office VPN T20230122.0318 Summary Notes: _ Darryl made available the new firewall for the Beach/Lifeguard location _ I made the WAN1 configuration _ create the route for internet access _ Allow access to manage the firewall from outside _ Once the device is on location I will log in again and create the Hub and Spoke VPN to the main office _ Told Darryl to let me know once the device is plugged in 1 100.00 100.00 01/26/2023 Server - Support Task/Ticket: Host -VMWare T20221122.0205 Summary Notes: _ Gather all the licenses necessary for the upgrade _ Download the ISO files for the Hypervisor install and vCenter _ Started the vCenter upgrade first _ Once completed, I attempted to license the product and got an error _ I got with Darryl letting him know the asset did not match the license he gave me _ He was able to upgrade the licenses on the portal and provide new license keys _ These key worked _ Update each ESXi host by placing one at a time in Maintenance mode 5.25 100.00 525.00 DATE SERVICE DESCRIPTION QTY RATE AMOUNT _ Moved all the VMs so I could complete the upgrade _ Did this for all the other host _ Did a Firmware and Bios update _ Did a VMware update for all the Host _ I was able to move back to VM equally across the host _ Update Darryl that this was resolved 01/28/2023 Server - Support Task/Ticket: Host -VMWare T20221122.0205 Summary Notes: _ Darryl requested to have a user login with their AD account _ I proceeded to configure SSO, but the system found a conflict being that the domain already exists _ I had to rebuild the vCenter and a new cluster _ Once the new cluster is online I evict all the hosts from the old cluster _ Add the hosts to the new cluster _ Join the vCenter server to the domain _ Configure SSO and add a group to the vCenter _ I got with Darryl and had him check to make sure he could login 3.75 150.00 562.50 02/02/2023 Server - Support Task/Ticket: FW: Your new SSL Certificate is ready. T20230109.0119 Summary Notes: _ Monica said a new certificate was available for the Citrix website _ I logged in and downloaded the renewed certificate _ Installed it on the CODB- VMXM01 server _ Using the export option to get the .pfx file _ In the NetScaler I did not see the option to update the StoreFront connection _ I suspect this is due to the in- place firmware update that was carried out a few weeks earlier _ Instead of deleting the XenApp StoreFront connection, a newer NetScaler build was available _ Download the new firmware _ Import to Center and configure the settings _ Add the licenses and certificate _ Update the connections in the 2.50 150.00 375.00 DATE SERVICE DESCRIPTION QTY RATE AMOUNT firewall to point to the new NetScaler _ Update the DNS records to point to the new NetScaler _ Reboot the XenApp server to establish the connection _ I tested to make sure users could login _ I updated Monica and Darryl that I took care of this 02/02/2023 Server - Support Task/Ticket: FW: Citrix Login MFA T20230209.0119 Summary Notes: _ When I troubleshoot the MFA configuration, I notice we did not have the required license _ Even though the license was not available I was still able to make the configurations _ I logged into Azure and configure the SSO Enterprise application _ Troubleshoot the User name it sent back to Citrix _ I found that it was sending back the email address _ I updated this to send the SamAccountName _ I logged in but no resources were available _ I'm not sure if this is a license issue or a configuration _ I told Darryl I will have to log more into this and get back to him _ I will have to call Support to see if this is required _ Revert the configuration so authentication would work 1.50 150.00 225.00 02/03/2023 Server - Support Task/Ticket: FW: Your new SSL Certificate is ready. T20230109.0119 Summary Notes: _ Ralph sent in an email saying that Users were unable to login to Citrix _ I logged in with no issues, but couldn't understand why users were having this problem _ I revert the firewall policy to point to the old NetScaler _ Reboot the XenApp server _ Tested again and all was working _ I told Darryl I'll back to him as to what happened and revisit this deployment 0.50 100.00 50.00 02/07/2023 Server - Support Task/Ticket: FW: Your new SSL Certificate is ready. T20230109.0119 1.50 150.00 225.00 DATE SERVICE DESCRIPTION QTY RATE AMOUNT Summary Notes: _ I logged in to the NetScaler again to see what had happened _ Redid the firewall policy to point to the net NetScaler _ Tested the login and it worked fine _ I got with Darryl to test and he could not get in _ I troubleshoot the issue and found it was due to allowing a specific OU _ I widened the scope and he was able to log in now _ We confirm the certificate renewed 02/13/2023 Server - Support Task/Ticket: FW: Beach/Lifeguard Office VPN T20230122.0318 Summary Notes: _ Darryl added the firewall to the location _ He reported that he could not access the firewall from the outside _ I had him restart the Comcast modem _ When that didn't work, then I told him there might be a loop _ I asked that he remove the IP address on the LAN VLAN1 _ Once he did that we were able to login to the firewall _ I told him I'll log in and complete the configuration 0.50 100.00 50.00 02/14/2023 Server - Support Task/Ticket: FW: Beach/Lifeguard Office VPN T20230122.0318 Summary Notes: _ Darryl had configured the VLANs for me _ He did the same on the switch _ I created the spoke VPN _ Created the policy and confirm pings can reach City Hall _ Darryl wanted it so the FortiGate can reach devices on the Mikrotik side _ I told him I would look into this and get back to him 1 100.00 100.00 02/14/2023 Server - Support Task/Ticket: FW: Beach/Lifeguard Office VPN T20230122.0318 Summary Notes: _ Created the configuration in a lab and tested that this was possible. _ I created the policy to reach the other side _ I was able to ping the gateway of the Mikrotik and a computer from 2 100.00 200.00 DATE SERVICE DESCRIPTION QTY RATE AMOUNT the FortiGate _ As for the other side, we were unable to ping devices on the FortiGate side _ I logged in and configured a route, but was still having difficulties _ I went back and forth on it but still couldn't get it to work _ Darryl had contact with Support and he set up a meeting 02/16/2023 Server - Support Task/Ticket: FW: Beach/Lifeguard Office VPN T20230122.0318 Summary Notes: _ We got on with Faisal who knew the Mikrotik interface _ We explained what we are looking to accomplish _ In the end, he wasn't really understanding and he was suggesting something different _ I got to work and showed him it was possible and all we needed was a way to tell the router to send the traffic to the FortiGate _ He was able to add the route to the FortiGate and corrected the issue _ We were able to ping both sides _ I told Darryl this issue is resolved 1.50 100.00 150.00 02/20/2023 Workstation Task/Ticket: vSphere issue T20230220.0331 Summary Notes: Worked with Monica to attempt and gain access to the vsphere center. The admin account continue to return error that it had no permissions. Rebooted the host using the idrac. Issue persisted, sent escalation email. 0.75 100.00 75.00 02/20/2023 Server - Support Task/Ticket: FW: City of Dania beach vSphere T20230226.0253 Summary Notes: _ Danny said Monica could not access the vCenter server _ I logged in with the local vShere.local admin _ I then logged in with the SSO user and it was fine _ I made sure Monica had permission to access vsphere 2 150.00 300.00 DATE SERVICE DESCRIPTION QTY RATE AMOUNT _ While I was looking around, I saw that a couple VMs were inaccessible _ The VMs that were working takes a long time to respond _ Check the Storage to make sure that wasn't an issue _ I rebooted the vCenter server _ After it came back up, things started to move a little faster _ Citrix was down as well _ Made sure the services for Citrix were running _ When that didn't work, I rebooted the server _ I remove into the XenApp server, start the services _ Still no go so I rebooted the XenApp server too _ Once the server came back up, I was able to remote in via Citrix _ The DC2 was having a DNS resolution issue _ I just rebooted the system _ It seems they had a power outage and all the VMs powered down _ Update Danny that all should be well now 03/01/2023 Server - Support Task/Ticket: FW: Citrix Login MFA T20230209.0119 Summary Notes: _ I got with support and explained the issue to see what was going on _ They requested a few screenshots to see why it wasn't working _ They found that the license feature I had was not sufficient _ I got with Darryl letting him know it was a license issue why the Azure SSO was not working _ Darryl said he will look into this and get back to me. 1.25 100.00 125.00 03/03/2023 Server - Support Task/Ticket: FW: Dania Beach Marina Network Reconfiguration T20230313.0144 Summary Notes: _ We went over the configuration _ Look into why we can no longer ping across to VLAN 1 from VLAN 253 _ The route was no longer in place _ Once we added the route, pings started working _ We went over how this would work to move the other devices 1.75 100.00 175.00 DATE SERVICE DESCRIPTION QTY RATE AMOUNT _ Faisal got it figured out and was able to ping 03/03/2023 Server - Support Task/Ticket: Laserfiche T20230303.0358 Summary Notes: _ Monica needed users to access the Laserfiche website when using Direct Access _ I added the laserfiche site in the DNS Access setting _ Update Darryl and Monica letting them know it was handled _ I suggest they restart the workstations if they are having any trouble 0.50 100.00 50.00 03/06/2023 Server - Support Task/Ticket: Citrix Down - Urgent T20230306.0309 Summary Notes: _ I tested to make sure and I had the same issue _ I knew right after that this was due to the Apogee acccount _ I logged into the system and saw that the Apogee password was updated _ I needed to log in and update the password or use the Citrix service account for this _ I got in, reset the Citrix service password _ Add the password to the NetScaler _ Apply the settings and test that logins were working again _ Update Monica letting her know the users should have no issues getting in now 0.75 100.00 75.00 03/10/2023 Server - Support Task/Ticket: FW: CItrix Netscaler Vulnerabilities T20230306.0327 Summary Notes: _ Log into the NetScaler interface _ Updated the Virtual Server making sure the old protocols were disabled _ Got back with Darryl letting him know I took care of this 0.50 100.00 50.00 From: 01/01/2023 to 03/21/2023 SUBTOTAL 3,412.50 TAX 0.00 TOTAL 3,412.50 BALANCE DUE $3,412.50