HomeMy WebLinkAboutInv# PC - 12237 - UPS - 07/06/2023 (2)Your Account Amazon.com
From:cs-reply@amazon.com
To:Acosta, Rafael
Subject:A message from Amazon Customer Service
Date:Wednesday, August 2, 2023 3:54:07 PM
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Message From Customer Service
Hello,
Thank you for writing back to us with the image of return receipt.
I would like to offer our deepest apologies for the trouble you had to experience with your "TCL 55S425 55
inch 4K Smart LED Roku TV (2019) " order.
As previously promised I've contacted the specialist team and they've forwarded the return shipping refund
request to seller for you.
You can expect the refund of $335.60 to your original payment method within 10 business days.
I understand asking you to wait additionally would be disappointing. But please understand I'm trying every
possible way to help you in this concern.
Please be assured that the return shipping amount you spent against this order will not be lost at any
circumstances.
On a personal level, I appreciate your patience, cooperation and understanding in this matter. The
unconditional support that you have provided, waiting for the Issue to be resolved, motivates the team
working on it, to be more diligent.
We want to make sure that you are completely satisfied when you are associated with Amazon.com.
Please be assured that we are here to make things easier for you and will do whatever we can to prevent
you from bearing any kind of loss. Every one of us here is trying to solve our customer's problem as
quickly as possible.
If there is still something that I missed to mention or I could still do to assist you with this issue, please let
me know by using the below link and following the prompts and we will be happy to assist you with your
concern.
https://business.amazon.com/abredir/gp/help/customer/contact-us
We look forward to seeing you again soon.
We'd appreciate your feedback. Please use the buttons below to vote about your experience today.
Best regards,
001-7205-572-5220refund for shipping cost of broken tv back to amazon via UPS
Amazon.com
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