HomeMy WebLinkAboutInv# PC - 15584 - BUYDIG - 01/12/2024From:Acosta, Ma Luisa (Support)
To:Terrazas, Monica
Subject:[Beach Camera] Re: RE: Return Receipt Confirmation
Date:Tuesday, January 23, 2024 9:44:37 AM
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Your request (456035) has been updated. To add additional comments, reply to this email.
Acosta, Ma Luisa (Buy Dig)
Jan 23, 2024, 09:44 EST
Hello Monica,
Thank you for contacting us back.
I am so sorry about this, however, we can only provide you the reference # as
proof of refund.
Reference # AI0AB06BEDCF
Date issued: 12/26/23, 12:47 PM
Amount: $214.00
Reference # AF0A5E5D783C
Date issues: 01/12/24, 01:50 PM
Amount: $270.00
We hope this helps. Or you are also welcome to contact our billing department
at 732-623-4678 ext 3 to discuss this matter.
Please feel free to contact us if you have further questions. We thank you for
your patience and understanding.
We appreciate your business.
Sincerely,
Maria Luisa A
Customer Experience
Terrazas, Monica
Jan 22, 2024, 10:22 EST
Hi,
I am not saying that you have done anything wrong. I am simply stating that I
need some type of proof of the refund to attach to my credit card statement. I have
sent your email to our finance team to see if they will accept a copy of the email as
an explanation of the refund.
Monica Terrazas, CGCIO, MSCM
Information Systems Senior Manager | City of Dania Beach
mterrazas@daniabeachfl.gov | daniabeachfl.gov
100 W Dania Beach Blvd. | Dania Beach, FL, 33004
Phone:954-924-6800 x4357|Cell: 813-393-8617
Web: daniabeachfl.gov | App:AskDaniaBeach
RISE ‑ Respect, Integrity, Standard of Excellence
Please note: Florida has a very broad public records law. Most written communications to or from City Officials regarding City business are public records
available to the public and media upon request. Your e-mail communications may therefore be subject to public disclosure.
From: Support <customerservice@buydig.com>
Sent: Monday, January 22, 2024 10:02 AM
To: Terrazas, Monica <mterrazas@daniabeachfl.gov>
Subject: Request #456035: How would you rate the support you received?
CAUTION: This email originated from outside the City of Dania Beach. Do
not click links or open attachments unless you recognize the sender and
expect the content.
Aguilar, Rizalyn (Buy Dig)
Jan 21, 2024, 09:55 EST
Hello Monica,
Thank you for reaching out to us. I sincerely apologize for this matter.
Per our records, a $214 refund was issued to your account on 12/26/23 at
12:47 PM.
We have done everything correctly on our end. If there are any billing issues,
kindly contact your bank regarding this since they have your billing
information.
If you have any further questions or concerns, please let us know. We will be
happy to help.
We thank you for your patience and appreciate your business.
Sincerely,
Riza A.
Customer Experience
Terrazas, Monica
Jan 19, 2024, 14:46 EST
Hi,
Is there an update to this request?
Monica Terrazas, CGCIO, MSCM
Information Systems Senior Manager | City of Dania Beach
mterrazas@daniabeachfl.gov | daniabeachfl.gov
100 W Dania Beach Blvd. | Dania Beach, FL, 33004
Phone:954-924-6800 x4357|Cell: 813-393-8617
Web: daniabeachfl.gov | App:AskDaniaBeach
RISE ‑ Respect, Integrity, Standard of Excellence
Please note: Florida has a very broad public records law. Most written communications to or from City Officials regarding City business are public records
available to the public and media upon request. Your e-mail communications may therefore be subject to public disclosure.
From: Support <customerservice@buydig.com>
Sent: Friday, January 19, 2024 8:46 AM
To: Terrazas, Monica <mterrazas@daniabeachfl.gov>
Subject: RE:RE: Return Receipt Confirmation Ticket# 456035
CAUTION: This email originated from outside the City of Dania Beach. Do
not click links or open attachments unless you recognize the sender and
expect the content.
Terrazas, Monica
Jan 19, 2024, 08:46 EST
Hi,
I show in my account that there was a refund in December for $214. I spoke with
someone who told me that they were going to escalate my request to get something
showing a refund.
I need to finish reconciling my P-card account and to do this all receipts have be
attached. I don’t have anything to attach for the refund.
I hope that someone will help me out with this request.
Monica Terrazas, CGCIO, MSCM
Information Systems Senior Manager | City of Dania Beach
mterrazas@daniabeachfl.gov | daniabeachfl.gov
100 W Dania Beach Blvd. | Dania Beach, FL, 33004
Phone:954-924-6800 x4357|Cell: 813-393-8617
Web: daniabeachfl.gov | App:AskDaniaBeach
RISE ‑ Respect, Integrity, Standard of Excellence
Please note: Florida has a very broad public records law. Most written communications to or from City Officials regarding City business are public records
available to the public and media upon request. Your e-mail communications may therefore be subject to public disclosure.
From: BuyDig.com <customerservice@buydig.com>
Sent: Wednesday, January 10, 2024 4:58 PM
To: Terrazas, Monica <mterrazas@daniabeachfl.gov>
Subject: Return Receipt Confirmation
CAUTION: This email originated from outside the City of Dania Beach. Do
not click links or open attachments unless you recognize the sender and
expect the content.
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Hello Monica Terrazas,
Re: WC28207125
We have received your merchandise return. Please allow 2-4 business days
for your return to be processed.
Sincerely,
Buydig.com Customer Service
(800) 617-4686
customerservice@buydig.com
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