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Home My WebLink AboutInv# 671331704 - GRANITE TELECOMMUNICATIONS - 12/01/2024Invoice Account Information www.granitenet.com Dania, FL 33004 City of Dania Beach 100 W Dania Beach Blvd 1 Heritage Dr. Quincy, MA 02171 Savings Summary MONTHLY SAVINGS: ANNUAL SAVINGS: LIFETIME SAVINGS: $0.00 $0.00 $0.00 ACCOUNT CURRENTLY ON CREDIT CARD AUTOPAY 05249410ACCOUNT NUMBER: 12/1/24INVOICE DATE: Account Summary PLEASE SEE FOLLOWING PAGE(S) FOR DETAILS Contact our 24/7 Customer Service Team for any service issues, questions, or concerns. (866) 847-5500 Email: custserv@granitenet.com Customer Service: PREVIOUS BALANCE DUE: CURRENT CHARGES, TAXES, SURCHARGES: $167.6312/01/24 $178.29 CR ADJUSTMENTS:$0.00 PAYMENTS RECEIVED THRU $345.32 TOTAL AMOUNT DUE:$355.98 You can now pay your bills online using our online portal. Log in and pay at www.granitenet.com/billpay Written Correspondence to: Granite Telecommunications, LLC 1 Heritage Dr. Quincy, MA 02171 Special Message Thank you for keeping your account current. For additional summary reports, please access your Rock Report Center at https://rockreports.granitenet.com. Please contact our Customer Service department with any issues or questions. P A Y M E N T O U P O NC Make checks payable to Granite Telecommunications. Please return this portion with your payment to ensure proper credit For address or phone changes please contact our 24/7 Customer Service Team. .. YOUR ACCOUNT NUMBER: INVOICE DATE: Due Date Upon Receipt Amount Due Amount Enclosed . INVOICE NUMBER: Due to add’l cost increases of underlying carriers for POTS/TDM voice services, Granite’s rates may be adjusted to offset some of the increases. For Customers on month-to-month service terms, adjustments may take effect on the 1/1/25 invoice. 671331704 05249410 12/1/24 $355.98 Please do not staple, tape, or glue payment to Payment Coupon.. Remit payment to: Dania, FL 33004 Granite Telecommunications LLC P.O. Box 830103 City of Dania Beach 100 W Dania Beach Blvd 0524941006713317040000355986 Philadelphia, PA 19182-0103 Account Number : 05249410 Page 3 of 8 Invoice: 671331704 Invoice Date: 12/01/2024 OPEN INVOICES FOR: 05249410 Invoice Date Invoice Number Original Amount Payments Adjustments Amount DuePrevious Balance Current Payments and Adjustments (includes any Late Fees) 10/31/2024 666532543 $177.69 $0.00 $0.00 $177.69 $177.69 $0.00 09/30/2024 663556232 $167.63 $0.00 $0.00 $0.00 $167.63 ($167.63) $ 177.69$ 345.32Total Previous Balance:Total Outstanding Invoices:Payments In Process:$0.00 https://rockreports.granitenet.com For further details on a balance due for the above invoices(s) - please visit RockReports to view original invoice details. If you need assistance with RockReports, please contact: KATHERINE ANDREWS For usage details please log into Rock Reports - http://rockreports.granitenet.com/ Account Number : 05249410 Page 4 of 8 Invoice: 671331704 Invoice Date: 12/01/2024 Branch Billing Summary - Parent Pays ACCOUNT MIN SUB-TOTCALLSUSAGENAMECITY / STATE TAX / SURCHRG CHARGES ADJUST 0 $0.00 $16.28 $167.63Dania Beach, FL 0.00 $0.0005250782$151.35OMNIA 100 W Dania Beach 0 0.0 $0.00 $16.28 $167.63Subtotal$0.00$151.35 Totals 0 0.0 $0.00 $16.28 $167.63$0.00$151.35 For usage details please log into Rock Reports - http://rockreports.granitenet.com/ Account Number : 05249410 Page 5 of 8 Invoice: 671331704 Invoice Date: 12/01/2024 AMOUNTDESCRIPTION Breakdown - Payments and Adjustments ACH Batch(3190345) Deposit Dat -$167.63 Subtotal -$167.63 Late Fee Charges Late Fee $10.66 For usage details please log into Rock Reports - http://rockreports.granitenet.com/ Account Number : 05250782 Page 6 of 8 Invoice: 671332520 Invoice Date: 12/01/2024 Location : OMNIA 100 W Dania Beach 100 W Dania Beach Blvd | Dania Beach | FL | 33004 EPIK Service: Cost $149.85EPIK – Voice - 4 Port (3 Yr) Subtotal:$149.85 EPIK Totals: Cost $149.85 Taxes and Surcharges Federal FUSF (VoIP)$13.00 Federal Excise Tax $0.00 Federal & State Surcharge Recovery $3.28 State Communications Service Tax $0.00 Sales Tax $0.00 Statutory Gross Receipts $0.00 Statutory Gross Receipts (Business)$0.00 County Sales Tax $0.00 City Communications Service Tax $0.00 Taxes and Surcharges $16.28 Other Charges Monthly Administrative Service Fee (IoT)$0.06 Regulatory Cost Recovery Charge (Data Only)$0.02 Regulatory Programs and Telco Recovery Fee (Data Only)$1.42 Subtotal:$1.50 Summary: $149.85EPIK Total $16.28Taxes and Surcharges Total $1.50Other Charges Total:$167.63 AMOUNTDESCRIPTION Breakdown - Payments and Adjustments Subtotal Late Fee Charges Late Fee $0.00 For usage details please log into Rock Reports - http://rockreports.granitenet.com/ Account Number : 05250782 Page 7 of 8 Invoice: 671332520 Invoice Date: 12/01/2024 Breakdown - EPIK Services Monthly Cost Period From Period To 9548206549Line: EPIK – Voice - 4 Port (3 Yr)$49.95 12/1/24 12/31/24 $49.95Subtotal For Line 9548206557Line: EPIK – Voice - 4 Port (3 Yr)$49.95 12/1/24 12/31/24 $49.95Subtotal For Line 9548206995Line: EPIK – Voice - 4 Port (3 Yr)$49.95 12/1/24 12/31/24 $49.95Subtotal For Line $149.85Subtotal For:Monthly $149.85Total: EPIK Services For usage details please log into Rock Reports - http://rockreports.granitenet.com/ Account Number : 05250782 Page 8 of 8 Invoice: 671332520 Invoice Date: 12/01/2024 Payment is requested upon receipt. Amounts unpaid after the due date become subject to late payment charges of 1.5% or higher amounts as permitted by law. Additional fees are charged for payments by credit card or returned checks. Please feel free to contact Granite Customer Service with any questions, or concerns at 866-847-5500 or custserv@granitenet.com All written correspondence can be remitted to address: 1 Heritage Dr. Quincy, MA 02171 Products and services provided under a term agreement will be subject to adjustment after the term’s expiration to Granite’s then-standard monthly rates. California customers: If you believe there is an error on your bill or have a question about your service, please call Granite Telecommunications, LLC customer support at (866) 847-5500. If you are not satisfied with Granite Telecommunications, LLC’s response, submit a complaint to the California Public Utilities Commission (CPUC) by visiting http://www.cpuc.ca.gov/complaints/. Billing and service complaints are handled by the CPUC’s Consumer Affairs Branch (CAB), which can be reached by the following means if you prefer not to submit your complaint online: Telephone: 1-800-649-7570 (8:30 AM to 4:30 PM, Monday through Friday) Mail: California Public Utilities Commission, Consumer Affairs Branch, 505 Van Ness Avenue, Room 2003, San Francisco, CA 94102 If you have limitations hearing or speaking, dial 711 to reach the California Relay Service, which is for those needing direct assistance relaying telephone conversations, as well their friends, family, and business contacts. If you prefer having your calls immediately answered in your mode of communication, dial one of the toll-free language-specific numbers below to be routed to the California Relay Service provider. Type of call Language Toll-free 800 Number TTY/VCO/HCO to Voice Voice to TTY/VCO/HCO From or to Speech-to- Speech English Spanish English Spanish English & Spanish 1-800-735-2929 1-800-855-3000 1-800-735-2922 1-800-855-3000 1-800-854-7784 To avoid having service turned off while you wait for the outcome of a complaint to the CPUC specifically regarding the accuracy of your bill, please contact CAB for assistance. If your case meets the eligibility criteria, CAB will provide you with instructions on how to mail a check or money order to be impounded pending resolution of your case. You must continue to pay your current charges while your complaint is under review to keep your service turned on. Colorado customers: As of July1,2012, all telecommunications customers are required to be billed a 2.9% fee for the Colorado Universal Service Fund by the Colorado PUC established by state law. For more information, please contact Granite Telecommunications customer service department. Connecticut customers: The telephone number for the Department of Public Utility Control is 1.860.827.1553. Indiana customers: May request caller ID and blocking. Iowa customers: Customers should first seek to resolve billing disputes by contacting toll-free customer service at (866) 847-5500. Customer service personnel are available to address customer service issues twenty-four (24) hours a day. Granite Telecommunications may also be contacted via email at custserv@granitenet.com or via U.S. Mail at 1 Heritage Dr., Quincy, Massachusetts 02171. If Granite Telecommunications does not resolve your complaint, you may request assistance from the Iowa Utilities Division, 350 Maple Street, Des Moines, Iowa 50319, (515) 281-3839 or toll-free (877) 565-4450. Massachusetts customers: May request blocking for voice information services and chat lines free of charge. New Hampshire customers: Granite Telecommunications operates under the name of Cornerstone Communications in the state of New Hampshire. Ohio customers: If your questions are not resolved after you have called Granite Telecommunications, LLC, customers may call the Public Utilities Commission of Ohio (PUCO), toll free at 1.800.686.7826 or 1.614.466.3292, or for TDD/TYY toll free at 1.800.686.1570 or 1.614.466.8180, from 8:00 a.m. until 5:00 p.m. weekdays, or visit the PUCO website at www.puco.ohio.gov. Residential customers may call the Ohio consumers’ counsel (OCC), toll free at 1.877.742.5622 from 8:30 a.m. until 5:30 p.m. weekdays, or visit the OCC website at www.pickocc.org. Ohio customers: Nonpayment of toll charges may result in the disconnection of toll service and collection action, but will not result in the disconnection of local service. For usage details please log into Rock Reports - http://rockreports.granitenet.com/