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Home My WebLink AboutInv# PC - 24070 - SUN SENTINEL - 02/04/2025 (2)From:Lottier, Christine To:customerservice@sunsentinel.com Cc:Lottier, Christine; Garcia, Ana M. Subject:Cancel subscription RE: Request for assistance Ana Garcia RE: Thank You for your Sun Sentinel Payment [REF:416530355] Date:Thursday, January 16, 2025 2:26:17 PM Attachments:image001.png image002.png image003.png image004.png image005.png image006.png image007.png image008.png image009.png Sun Sentinel PR_ANA GARCIA.pdf Good afternoon Al-Jhune, I am writing on behalf of Ana Garcia, account 805714081, to cancel effective immediately the digital subscription in the amount 23.96 monthly charged to visa card ending in 6197. The last transaction coverage for December 20, 2024 – January 17, 2025. Please confirm receipt of cancellation request. Thank you, Christine Lottier , Office Manager clottier@daniabeachfl.gov | daniabeachfl.gov 100 W Dania Beach Blvd., Dania Beach , FL , 33004 Phone: 954.924.6800, x3606 |Cell: 954.260.9959 R.I.S.E. ‑ RESPECT, INTEGRITY AND STANDARD OF EXCELLENCE Please note: Florida has a very broad public records law. Most written communications, including emails, to or from City officials regarding City business are public records and may be subject to public disclosure. From: customerservice@sunsentinel.com <customerservice@sunsentinel.com> Sent: Friday, January 3, 2025 7:29 AM To: Lottier, Christine <clottier@daniabeachfl.gov> Cc: Lottier, Christine <clottier@daniabeachfl.gov> Subject: RE: Request for assistance Ana Garcia RE: Thank You for your Sun Sentinel Payment [REF:416530355] CAUTION: This email originated from outside the City of Dania Beach. Do not click links or open attachments unless you recognize the sender and expect the content. Dear Valued Subscriber, Thank you for contacting the Sun Sentinel. Re: Account number: 805714081 We are happy to process your request. Attached is the payment receipt that you have requested. Dates may vary from your credit card statement due to 24-48 hours processing of bank authorization. If there are any questions or concerns, please feel free to contact us at (954) 375- 2018 or simply respond to this email. Sincerely, Al-jhune Ramirez The Sun Sentinel Customer Advocacy Group (954) 375-2018 ------------------------- Original Message ------------------------- From: clottier@daniabeachfl.gov Sent: 2025-01-02T19:58:54Z To: customerservice@sunsentinel.com Cc: clottier@daniabeachfl.gov Subject: Request for assistance Ana Garcia RE: Thank You for your Sun Sentinel Payment [REF:416530355] Importance: High Good afternoon, I am currently trying to reconcile a December 2024 credit card statement for Ana Garcia, account 805714081. Please send me a statement showing the charge in the amount of $23.96, charged to her credit card ending in: ************6197. 1. transaction date: 12/20/24 posted date: 12/23/24 Thank you. Christine Lottier , Office Manager clottier@daniabeachfl.gov | daniabeachfl.gov 100 W Dania Beach Blvd., Dania Beach , FL , 33004 Phone: 954.924.6800, x3606 |Cell: 954.260.9959 R.I.S.E. ‑ RESPECT, INTEGRITY AND STANDARD OF EXCELLENCE From:customerservice@sunsentinel.com To:Lottier, Christine Cc:Garcia, Ana M.; Lottier, Christine Subject:RE: Cancel subscription RE: Request for assistance Ana Garcia RE: Thank You for your Sun Sentinel Payment [REF:416530355] Date:Thursday, January 16, 2025 3:47:53 PM CAUTION: This email originated from outside the City of Dania Beach. Do not click links or open attachments unless you recognize the sender and expect the content. Dear Ms. Lottier, Thank you for contacting the Sun Sentinel. Re: Account Number: 805714081 We’re sorry to hear that you would like to cancel your subscription. We do not want to lose you as a valued subscriber. Would you be willing to share with us the reason of your cancellation? Our records show that you are currently enjoying a promotional rate of $5.99 per week or $23.96 every 4 weeks which is still a discounted rate compared to the full price of $10.00 per week for the same service. We hope that we can encourage you to continue to the subscription with an offered rate of $3.50 per week or $14.00 for 4 weeks and continue the following benefits: • Subscription will no longer see the majority of ads on the pubs' sites and eNewspapers. • Web pages will load twice as fast. • Premium users can access any other Tribune or MNG site and read contents. With your continued digital subscription, you'll never miss a story from our editor-curated newsletters, delivered free to your email inbox. Plus, you can conveniently access the eNewspaper anytime, a digital replica of the day's paper. Don't miss breaking news alerts from our newly designed App to get the most up to the minute news, even when you're on the go. The news never stops. As a subscriber, you can read it, watch it, and listen to it whenever and however you want. Please reply back or call (954) 375-2018 by January 21, 2025. If we don't hear from you by then, we will cancel your subscription after paid through date. Sincerely, Krisha Marie Almojuela Sun Sentinel Customer Service Advocate (954) 375-2018 ------------------------- Original Message ------------------------- From: clottier@daniabeachfl.gov Sent: 2025-01-16T19:32:24Z To: customerservice@sunsentinel.com Cc: Subject: Cancel subscription RE: Request for assistance Ana Garcia RE: Thank You for your Sun Sentinel Payment [REF:416530355] Importance: High Good afternoon Al-Jhune, I am writing on behalf of Ana Garcia, account 805714081, to cancel effective immediately the digital subscription in the amount 23.96 monthly charged to visa card ending in 6197. The last transaction coverage for December 20, 2024 - January 17, 2025. Please confirm receipt of cancellation request. Thank you, Christine Lottier , Office Manager clottier@daniabeachfl.gov | daniabeachfl.gov 100 W Dania Beach Blvd., Dania Beach, FL , 33004 Phone: 954.924.6800, x3606 |Cell: 954.260.9959 R.I.S.E. ‑ RESPECT, INTEGRITY AND STANDARD OF EXCELLENCE Please note: Florida has a very broad public records law. Most written communications, including emails, to or from City officials regarding City business are public records and may be subject to public disclosure. From: customerservice@sunsentinel.com <customerservice@sunsentinel.com> Sent: Friday, January 3, 2025 7:29 AM To: Lottier, Christine <clottier@daniabeachfl.gov> Cc: Lottier, Christine <clottier@daniabeachfl.gov> Subject: RE: Request for assistance Ana Garcia RE: Thank You for your Sun Sentinel Payment [REF:416530355] CAUTION: This email originated from outside the City of Dania Beach. Do not click links or open attachments unless you recognize the sender and expect the content. Dear Valued Subscriber, Thank you for contacting the Sun Sentinel. Re: Account number: 805714081 We are happy to process your request. Attached is the payment receipt that you have requested. Dates may vary from your credit card statement due to 24-48 hours processing of bank authorization. If there are any questions or concerns, please feel free to contact us at (954) 375- 2018 or simply respond to this email. Sincerely, Al-jhune Ramirez The Sun Sentinel Customer Advocacy Group (954) 375-2018 ------------------------- Original Message ------------------------- From: clottier@daniabeachfl.gov Sent: 2025-01-02T19:58:54Z To: customerservice@sunsentinel.com Cc: clottier@daniabeachfl.gov Subject: Request for assistance Ana Garcia RE: Thank You for your Sun Sentinel Payment [REF:416530355] Importance: High Good afternoon, I am currently trying to reconcile a December 2024 credit card statement for Ana Garcia, account 805714081. Please send me a statement showing the charge in the amount of $23.96, charged to her credit card ending in: ************6197. 1. transaction date: 12/20/24 posted date: 12/23/24 Thank you. Christine Lottier , Office Manager clottier@daniabeachfl.gov | daniabeachfl.gov 100 W Dania Beach Blvd., Dania Beach, FL , 33004 Phone: 954.924.6800, x3606 |Cell: 954.260.9959 R.I.S.E. ‑ RESPECT, INTEGRITY AND STANDARD OF EXCELLENCE Please note: Florida has a very broad public records law. Most written communications, including emails, to or from City officials regarding City business are public records and may be subject to public disclosure. [REF:416530355]